Customer Service Representative Super Bytes

Qureos Inc; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading tech platform is seeking a Customer Service Representative to manage incoming and outgoing user interactions, primarily via chats and calls. Candidates must be fluent in Gujarati, Telugu, Kannada, and Hindi, with experience in customer service preferred. Immediate joiners are preferred, and the role offers accommodations and other benefits. The position requires working 11-hour rotational shifts in Dubai.

Benefits

VISA

Food and Accommodation provided

Attractive Incentives

Qualifications

• Previous customer service or telesales experience preferred.
• Fluency in Gujarati, Telugu, Kannada, and Hindi is mandatory.
• Basic knowledge of Excel (data entry and formulas) required.
• Strong communication and problem-solving skills.
• Comfortable working in rotational day shifts.
• Immediate joiners preferred.

Responsibilities

• Handle inbound and outbound chats and calls to assist users.
• Promote platform features, offers, bonuses, and promotions.
• Support users with account registration, deposits, withdrawals, and general queries.
• Work towards achieving daily, weekly, and monthly performance targets.
• Maintain accurate records of leads, conversations, and user interactions.
• Use Excel for tracking data, updating reports, and monitoring performance.
• Provide professional, empathetic, and persuasive communication.

Skills

Customer service experience

Fluency in Gujarati

Fluency in Telugu

Fluency in Kannada

Fluency in Hindi

Problem-solving skills

Communication skills

Tools

Excel

Job description

Job Title: Customer Service Representative
Location: On-site (Dubai UAE)
Salary: AEDper month (maximum) Attractive Incentives
Languages Required: Gujarati Telugu Kannada and Hindi
Job Type: Full-Time
Shifts: 11-hour rotational
Benefits: VISA Food and Accommodation provided

Key Responsibilities

• Handle inbound and outbound chats and calls to assist users on the platform.
• Promote platform features offers bonuses and promotions to increase user activity and engagement.
• Support users with account registration deposits withdrawals and general queries.
• Work towards achieving daily weekly and monthly performance targets.
• Maintain accurate records of leads conversations and user interactions.
• Use Excel for tracking data updating reports and monitoring performance.
• Provide professional empathetic and persuasive communication to ensure a positive customer experience.

Requirements

• Previous customer service or telesales experience preferred (experience in gaming or fintech domains is a plus).
• Fluency in Gujarati Telugu Kannada and Hindi is mandatory.
• Basic knowledge of Excel (data entry and formulas).
• Strong communication and problem-solving skills.
• Comfortable working in rotational day shifts.
• Immediate joiners preferred.