Customer Care Representative (AD)

Premier Motors; Abu Dhabi; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading automotive service provider in Abu Dhabi is looking for a customer service representative to enhance customer experience by providing efficient assistance and support at the service desk. The ideal candidate should possess a high school certificate, customer service skills, and proficiency in Microsoft Office, along with excellent communication skills in both English and Arabic.

Qualifications

• 1-2 years relevant experience.
• Exposure to multicultural environment.

Responsibilities

• Provide efficient and courteous handling of present customers.
• Welcome service customers by keeping them comfortable.
• Direct customers to the relevant advisor.
• Call customers for feedback on visits.
• Participate in telemarketing activities during campaigns.
• Support managing the courtesy vehicles.

Skills

Customer service skills

Excellent communication skills in English and Arabic

Proficiency in Microsoft Office

Education

High school Certificate

Job description

Functional Roles and Responsibilities

• Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance.
• Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor.
• Direct the customer to the relevant advisor who will attend to them.
• Call customers to get feedback on their visits to ATM.
• Be part of the Telemarketing activities during campaigns.
• Support the reception in managing the courtesy vehicles.

Job Requirements

• High school Certificate
• 1-2 years relevant experience
• Proficiency in Microsoft Office
• Customer service skills
• Exposure to multicultural environment
• Excellent communication skills in English and Arabic