Client Relationship Manager

Marsh McLennan; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global risk advisory firm in Dubai is seeking a Client Relationship Manager to act as a liaison between clients and internal teams. Responsibilities include managing client accounts, developing relationships, and ensuring quality service delivery. Ideal candidates will have strong communication skills and experience in project management. Explore growth in a diverse and inclusive work environment with supportive leadership.

Benefits

Professional development opportunities

Vibrant and inclusive culture

Benefits and rewards for well-being

Qualifications

• Strong communication and interpersonal skills.
• Ability to manage multiple projects and priorities effectively.
• Proficiency in data analysis and presentation preparation.

Responsibilities

• Serve as the first point of contact for designated clients.
• Develop understanding of client businesses.
• Manage day-to-day aspects of designated accounts.
• Participate in industry events and conferences.
• Lead meetings with clients and colleagues.
• Address account concerns in a timely manner.
• Report on relationship satisfaction.
• Maintain fluency in company products.
• Serve as project or account manager for larger initiatives.
• Draft and supervise essential project documents.
• Conduct and refine data analyses for proposals.
• Develop strong relationships with professional counterparts.
• Collaborate with senior colleagues and specialists.

Skills

Strong communication and interpersonal skills

Ability to manage multiple projects

Proficiency in data analysis

Job description

Overview

We are seeking a talented individual to join our team at Guy Carpenter. This role will be based in Dubai.

As a Client Relationship Manager you will act as a liaison between clients internal teams and vendors ensuring quality service delivery and fostering strong relationships. This role requires a seasoned professional who can manage projects independently support teammates and collaborate effectively with stakeholders across the organization in different locations.

Responsibilities

• Serve as the first point of contact for day-to-day communication with designated clients managing individual projects to completion and following up on correspondence.
• Develop an understanding of client businesses through research and prepare peer benchmarking studies for client and team use.
• Manage day-to-day aspects of designated accounts including contract development information gathering from carriers and colleagues and organizing meeting logistics.
• Participate in industry events and conferences to build a strong professional network and represent the company.
• Lead meetings with clients and Marsh colleagues to deliver consulting advice.
• Address account concerns or issues in a timely manner applying judgment on when to elevate matters to senior colleagues.
• Report on relationship satisfaction to ensure mutual understanding both internally and externally.
• Maintain fluency in the companys and carriers products colleagues and operations to enhance service delivery.
• Serve as the project or account manager for larger initiatives or complex accounts implementing action plans and monitoring progress.
• Draft and supervise the completion of essential project documents intended for clients.
• Conduct and refine data analyses to support proposal creation and client presentations upholding business and compliance standards.
• Develop strong relationships with professional counterparts at client organizations.
• Collaborate with senior colleagues and product specialists to identify account needs and opportunities for tailored services and products.

What you need to have

• Strong communication and interpersonal skills.
• Ability to manage multiple projects and priorities effectively.
• Proficiency in data analysis and presentation preparation.

What makes you stand out

• Deep industry knowledge.
• Proactive relationship management.
• Networking and industry engagement.

Why join our team

• We help you be your best through professional development opportunities interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
• Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.

Guy Carpenter a business of Marsh McLennan (NYSE: MMC) is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses: Marsh Guy Carpenter Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties nationality parental status personal or social status political affiliation race religion and beliefs sex/gender skin color or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Required Experience

Manager