Arabic-Speaking Luxury Customer Service Advisor

Concentrix Corporation; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading customer service company in the UAE seeks a Customer Service Advisor who is an Arabic speaker. The position involves providing high-quality customer service, addressing inquiries via various channels, and ensuring KPIs are met. Candidates should have experience in Luxury Retail or Hospitality, along with strong communication skills. This full-time role offers opportunities for immediate joining and requires a pleasant demeanor and attention to detail.

Qualifications

• Experience in the Luxury Retail or Hospitality industry preferred.
• Arabic speaker with strong command of English (oral and written).
• Pleasant telephone etiquette required.
• Dependable with proficient attention to detail.

Responsibilities

• Ensure service meets Key Performance Indicators (KPIs).
• Interface with customers via various communication methods.
• Provide high quality customer service with correct information.
• Identify customer problems and offer appropriate solutions.
• Maximize selling and cross-selling opportunities.

Skills

Customer service excellence

Strong communication skills

Proficient computer navigation

Problem-solving abilities

Sales and cross-selling abilities

Education

Bachelor's degree or equivalent experience

Job description

A leading customer service company in the UAE seeks a Customer Service Advisor who is an Arabic speaker. The position involves providing high-quality customer service, addressing inquiries via various channels, and ensuring KPIs are met. Candidates should have experience in Luxury Retail or Hospitality, along with strong communication skills. This full-time role offers opportunities for immediate joining and requires a pleasant demeanor and attention to detail.