Customer Service Agent jobs in United Arab Emirates

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.

• Meet with clients in Northern Emirates on a monthly basis and when yearly contracts need to be renewed;
• Review clients’ accounts and highlight areas where the client can improve their performance to get more out of their advertising;
• Sell additional dubizzle features to clients;
• Ensure all client renewals and upgrades are performed in a timely fashion;
• Work closely with the Management to sell new products in accordance with the business needs;
• Be the first point of contact with the client including as the initial technical reference point;
• Continuously monitor and analyse clients’ dubizzle ‘Health’ and quality metrics and use the analysis to communicate with clients efficient ways to improve their use of dubizzle’s service and normal practice;
• Keep in regular contact with clients to ensure you are always in the frame when decisions are being made regarding either increasing or decreasing spend with dubizzle Cars;
• Ensure you are always aware of clients’ full marketing commitment to both dubizzle and its competitors;
• Analyse this information to understand why clients may be spending with competitors, and where possible, originate ideas to transfer client competitor spending to dubizzle;
• Manage client expectations accordingly and effectively;
• Hit performance targets as stipulated by your line manager;
• Utilise all business tools available and adhere to strict activity tracking via Salesforce for calls and meetings;
• Keep up to date with the motor industry laws and local news.

• Bachelor's degree;
• A UAE driving license is required;
• 2 - 5 years of sales experience;
• Preferred - Experience in classifieds or motors industry is desirable;
• Working understanding of sales processes, including questioning techniques, objection handling and closing methods;
• Good storyteller;
• Arabic speaking (preferred).

• A fast-paced, high-performing team.
• Multicultural environment with over 50 different nationalities.
• Competitive Tax-free Salary.
• Comprehensive Health Insurance.
• Annual Air Ticket Allowance.
• Employee discounts at multiple vendors across the emirates.
• Rewards & Recognitions.
• Learning & Development.

Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employeesp>