Luxury Reservations Host – Guest Experience & Room Planning

InterContinental Hotels Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel group in the United Arab Emirates seeks a Reservation Host to manage room bookings and enhance guest experiences. Responsibilities include processing reservations, handling inquiries, and ensuring adherence to service standards. Candidates should have a high school diploma, at least one year of relevant experience, and familiarity with hotel management systems. Excellent communication skills and the ability to thrive in remote settings are essential for success in this role.

Qualifications

• At least 1 year experience in a luxury hotel setting.
• Familiarity with hotel reservation policies and procedures.
• Ability to maintain guest profiles accurately.

Responsibilities

• Run daily reports for various departments.
• Process new reservations and handle discrepancies.
• Monitor internet reservation systems and room availabilities.
• Adhere to company standards and performance benchmarks.

Skills

MS Office

Hotel Management Systems

Customer Service

Written and Spoken English

Education

High school diploma or equivalent

Hospitality diploma/degree

Tools

PMS

GDS

CRS

Job description

A leading luxury hotel group in the United Arab Emirates seeks a Reservation Host to manage room bookings and enhance guest experiences. Responsibilities include processing reservations, handling inquiries, and ensuring adherence to service standards. Candidates should have a high school diploma, at least one year of relevant experience, and familiarity with hotel management systems. Excellent communication skills and the ability to thrive in remote settings are essential for success in this role.