Customer Service Advisor jobs in United Arab Emirates

Get started with your online application.

Not quite your dream role? Sign up to get notified when the right vacancy comes along.

Purpose of Job:

Our Account Management team owns and manages partner relationships. We use data-driven analytics and industry knowledge to provide best-in-class support and strategic value to our partners. The Account Managers are a passionate, dynamic group of team players who work well together and cross-functionally with other departments, and of course, they’re fun, personable, and great at building exceptional relationships.

You'll be reporting to the Grocery Head - UAE.

Our work policy is hybrid; you will be expected to work from our DIFC office 3+ days a week.

Main Responsibilities:

• Manage a portfolio of Deliveroo’s most important grocery partners.
• Own relationships with key grocery industry stakeholders.
• Accountable to improve/maintain in-store operational metrics.
• Analyse data to drive growth and profitability, both for your partners and for Deliveroo.
• Work cross-functionally with other departments to drive new initiatives.
• Plan and execute marketing initiatives with your portfolio partners.
• Negotiate new commercial rates with existing partners.
• Use insights to expand grocery coverage across the UAE.

Requirements:

• Minimum of 3-5 years of experience in the FMCG industry.
• Strong analytical and problem-solving skills.
• Well-organised with excellent team-player qualities.
• Strong interpersonal skills to build and maintain relationships.
• Agile and highly adaptable to a fast-paced work environment.
• Demonstrate strong competency using Microsoft Office tools and related project/program management applications to drive best practice.

Why Deliveroo:

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Benefits and Diversity:

• 25 days of Annual Leave + Public Holidays.
• Free Deliveroo Plus - Free delivery and access to special offers.
• Enhanced Maternity & Paternity benefits.
• End-of-year parties and regular social events.
• An extremely fun team to work with!

At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific; please ask your recruiter for more information.

Diversity:

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity, and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

Please click here to view our candidate privacy policy.

A competitive and comprehensive compensation and benefits package.

• Where needed, support with your visa and work permit process.
• Paternity and maternity benefits.
• Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content.

• 25 days annual leave.
• One day of paid leave per year to volunteer with a registered charity.
• Flight ticket allowance for expatriate employees, to provide support towards a flight to your home country.

• Free Deliveroo Plus: free delivery and access to special offers.
• Breakfast, snacks, and drinks available in our office.
• Twice monthly lunch allowance.

• Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success.

• We aim to pay every employee competitively for the role they are performing in their respective location.
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus, or relocation support.