Customer Success Manager, MENA

Bidease; Dubai; Hybrid; AED 120,000 - 160,000; Full time

Job summary

A fast-growing mobile ad tech company in Dubai is seeking a Customer Success Manager to drive revenue growth and enhance client relationships. The role involves strategic account management, providing training on platform usage, and working closely with cross-functional teams to optimize campaign performance. Ideal candidates will have 3+ years of experience in the DSP/programmatic environment and excellent communication skills. This is a hybrid role requiring work authorization in Dubai.

Qualifications

• 3+ years of experience in a DSP/programmatic work environment.
• Ability to adapt quickly to a rapidly changing technology environment.
• Fluency in English – speaking, reading, writing.

Responsibilities

• Collaborate with cross-functional teams as a customer advocate.
• Educate clients on new platform features and strategies.
• Review campaign performance and provide feedback to improve.

Skills

Experience in advertising technology

3+ years in a DSP/programmatic work environment

Excellent written and verbal communication

Time management skills

Ability to analyze and interpret data

Job description

Bidease is a fast‑growing mobile ad tech company specializing in in‑app programmatic advertising. Our Demand‑Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices. We are seeking a seasoned Customer Success Manager to join our dynamic team and drive continued success.

Job Description

As a Customer Success Manager, you’ll play a crucial role in growing revenue and driving adoption of the Bidease platform through strategic account management and relationship building. You will be responsible for growing current revenue alongside the Sales and Media Buying teams by communicating with clients to identify and meet their business objectives and ensuring success as they adopt a new platform. From training them on Bidease usage, DSP strategy, and optimization, to strengthening client relationships, you’ll become an integral part of your client’s digital strategy.

Responsibilities

• Collaborate with cross‑functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience
• Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client
• Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization
• Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns
• Educate clients on new platform features, DSP partners, services, and relevant practices
• Educate and grow the programmatic buying knowledge of clients.

Qualifications

• Experience in advertising technology or a related field
• 3+ years of experience in a DSP/programmatic work environment
• Ability to adapt quickly to a rapidly changing technology environment
• Ability to learn complex software applications and thrive in a fast‑paced, digital environment
• Excellent written and verbal communication, organizational, & time management skills
• A passion for achieving higher levels of growth and development with Bidease
• Ability to assist, manage and abide by client’s needs and work with complaints in a concise and respectful manner
• Comfortable working with multiple clients and accounts at a time across a diverse set of industries
• Ability to analyze and interpret significant amounts of data
• Ability to speak, read, and write in English fluently

Location & Work Authorization

This is a hybrid onsite role that requires permanent residence and work authorization in Dubai.