Customer Service Advisor jobs in Spain

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Job Description:

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SPM Oil & Gas is a global provider of surface frac solutions bringing you quality products that keep the oilfield moving. Backed by the power of Caterpillar SPM Oil & Gas is set to improve the lives of those in the communities where we work.

Role Summary

The Field Service Technician is responsible for the delivery installation troubleshooting testing and repair of pressure control equipment on customer location. The Field Service Technician III is a highly experienced technician with the ability to perform all tasks independently while training delegating and reviewing the work of lower-level employees. They may be responsible for leading daily operations while on will require experience of wellhead.

Travel requirement: This role requires working in customer locations on a rotational basis in Kuwait.

What You Will Do

• Install troubleshoot and maintain Wellhead & Pressure Control Products
• Identifies analyses and repairs product failures as required based on Manufacturers recommendations
• Provide technical product orientation and basic user functionality training to customer when required
• Work closely with co- Field staff to implement appropriate policies to manage workflow and Communication.
• Advise customers of the correct installation and operating procedure for the equipment as well as the maintenance required
• Complete and accurate job reporting

Skills You Will Have

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Industry & Product Knowledge: Knowledge of the organizations industry group component product groups trends directions major issues regulatory considerations and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
• Business Development: Knowledge of business development tools techniques and approaches; ability to explore and develop potential areas of business growth for the organization.
• Value Selling: Knowledge of the principles and practices for selling products technology and services; ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.

What Will Put You Ahead

• Minimum 6 years experience in the upstream oil and gas industry working with wellheads.
• Proven work experience involving pressure testing equipment as per API standards of wellhead testing.
• Must have good understanding of flow lines and annulus bleed systems.
• Must be able to work in a multicultural environment.
• Must be able to communicate effectively and professionally interact with a broad range of disciplines and levels within the company including peers field staff and senior management.
• Well-developed interpersonal communication and problem-solving skills.
• Strong leadership skills with proven capability to take firm decision action.
• Preferred Engineering Degree or Diploma in Mechanical or Petroleum Engineering
• Relevant experience would include work with hands on application of Equipment (Wellheads Valves Specialty Connections & Piping Trees Valves Mudline Equipment etc.)
• Well completion and installation of X-mas tree
• Installation and removal of actuators
• Monitoring well pressure monitoring for annulus pressures checking for missing items on well heads and arrange for replacement
• Installation and retrieval of non-return valves and VR plugs on wells for well abandonment (well securing)
• Carry out integrity leak on X-mas tree valves wing valves and swap valves at the same time count valve turns in close and open position to ensure they are OK
• Ability to define problems collect data establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Basic computer skill is preferred with MS Office Proficiency
• Strong English skills are preferred. Multi language ability will be a positive achievement. Arabic knowledge will have a distinctive advantage
• Certificates Licenses Registrations: All EHS certification validity to be maintained required by Customer
• Advanced training in Wellhead

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Caterpillar is an Equal Opportunity Employer.

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