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Assistant Front Office Manager
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Job summary
A leading hotel chain in Dubai is seeking an Assistant Front Office Manager to enhance guest experiences and manage front office operations. The ideal candidate will have over 5 years of experience in hotel front office roles, including managerial experience. Strong leadership and customer service skills are essential, along with financial acumen. This position offers the opportunity to lead a dynamic team and develop strategies to optimize guest satisfaction.
Qualifications
- 5+ years of experience in hotel front office operations, including 2+ years in a managerial role.
- Excellent communication and interpersonal skills to interact effectively with guests and staff.
- Ability to work flexible hours, including nights, weekends, and holidays.
Responsibilities
- Lead and manage the front office team.
- Develop strategies to enhance guest satisfaction.
- Oversee daily front desk operations including check-ins and guest inquiries.
- Train and motivate front office staff.
Skills
Education
Tools
We are seeking a dynamic and customer-focused Assistant Front Office Manager to join our team. As the Assistant Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and overseeing smooth front office operations at our hotel.
- Lead and manage the front office team.
- Develop and implement strategies to enhance guest satisfaction and operational efficiency
- Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
- Train and motivate front office staff to deliver high-quality customer service
- Manage guest complaints and resolve issues promptly and professionally
- Coordinate with other departments to ensure seamless guest experiences
- Monitor and optimize front office performance metrics and guest satisfaction scores
- Manage department budgets and control expenses
- Ensure compliance with brand standards and local regulations
- Implement and maintain efficient front office procedures and systems
- Develop and execute revenue management strategies to maximize occupancy and revenue
- Handle VIP guests and special requests with utmost care and attention to detail
- Stay informed about local attractions and events in Bandung to provide guests with valuable recommendations
- Bachelor's degree in Hospitality Management or related field
- 5+ years of experience in hotel front office operations, including 2+ years in a managerial role
- Proven leadership skills with the ability to train, motivate, and mentor team members
- Excellent customer service skills and a passion for delivering exceptional guest experiences
- Strong financial acumen and experience in budgeting and revenue management
- Proficiency in Property Management Systems (PMS) and Microsoft Office Suite
- In-depth knowledge of front office procedures, revenue management principles, and industry best practices
- Excellent problem-solving, decision-making, and conflict resolution abilities
- Strong organizational and time management skills
- Ability to work flexible hours, including nights, weekends, and holidays
- Adaptability to changing priorities and ability to work well under pressure
- Strong communication and interpersonal skills to interact effectively with guests, staff, and management
- Strong interpersonal and problem solving abilities
- Fluency in English, additional languages are a plus
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.