Office jobs in South Africa
AREA MANAGER: SOUTHERN AFRICA – BLUEBERRIES – PAARL
Agricruitment Limited
Junior Sales Consultant – remote position – SSJSC
Armstrong Appointments
Senior Civil Design Engineer (Water/Wastewater)
The Legends Agency
Discover more opportunities than anywhere else. Find more jobs now
Connect with headhunters to apply for similar jobsPrincipal EICA Design Engineer (Water/Wastewater)
The Legends Agency
Customer Success Representative
The Legends Agency
3rd/2nd Line Support
Job summary
A dynamic technology services company is seeking a Remote Support Engineer 2nd Line to provide high-quality support to a diverse international client base. The ideal candidate will have over 3 years of experience in IT support, along with strong troubleshooting and customer service skills. This remote position offers a salary range of R40k-R60k, fostering a people-first culture and an innovative work environment.
Qualifications
- 3+ years of 2nd line IT support experience, ideally within an MSP environment.
- Strong technical knowledge of on-premise infrastructure and networking.
- Relevant IT qualifications preferred.
Responsibilities
- Provide high-quality 2nd line remote support to clients.
- Troubleshoot desktop, server, network, and Office 365 issues.
- Mentor junior staff and ensure SLA compliance.
Skills
Education
Tools
Remote Support Engineer 2nd Line
Make Your Mark with a Fast-Growing, People-First Tech Business
Remote (Cape Town) | R40k-R60k Negotiable
About Our Client
Our client is a dynamic, fast-growing technology services company with over two decades of experience delivering cutting-edge IT solutions. With consistent year-on-year growth, a strong reputation for excellence, and a culture that puts people first, they're shaping the future of IT support for small and medium-sized businesses. They're committed to innovation, collaboration, and empowering their teams to thrive in a challenging yet rewarding environment.
This role exists to provide high-quality 2nd line remote support to a diverse international client base, ensuring incidents and service requests are resolved efficiently and customer satisfaction remains consistently high. You'll act as a key problem solver, handling complex queries, mentoring junior staff, and ensuring contractual obligations are met while upholding the company's values of precision, collaboration, and exceptional customer care.
- Minimum 3 years proven 2nd line support experience in a busy IT environment
- Deliver 2nd line remote support services for contracted and non-contracted clients
- Troubleshoot and resolve desktop, server, network, and Office 365 issues
- Manage incidents and service requests through the ITSM system, ensuring SLA compliance
- Escalate unresolved issues appropriately and follow through to resolution
- Provide mentoring and escalation support for junior engineers
- Recommend improvements, procedures, and adoption of new technologies
- Create technical guides and documentation as part of continuous improvement
- 3+ years experience in 2nd line IT support, ideally within an MSP environment
- Strong technical knowledge of on-premise infrastructure, servers, networking, and cloud (Office 365, Azure)
- Confident troubleshooting complex PC, server, and network issues
- Relevant IT qualifications (Degree, Diploma, Microsoft or equivalent certifications)
- Strong communication and customer service skills with a professional, client-focused approach
- Highly organised, able to prioritise under pressure, and committed to meeting performance metrics
- Analytical, detail-oriented, and proactive in identifying and solving problems
- Advantageous: SonicWall, ITIL Foundation, or additional Microsoft/Azure certifications
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.