Customer Service-Jobs in Südafrika

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City: Johannesburg

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.

If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships.

Our Manufacturing Excellence team helps us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

Are you ready to become the cornerstone of our supply chain, ensuring our customers get what they need when they need it? As a Demand Planner SADC at Reckitt, your expertise will drive our production, purchasing, and provide invaluable insights into our supply dynamics. In this strategic role, you’ll be responsible for maintaining an accurate demand forecast supporting the Supply Organisation to deliver on its objectives in both Customer Service and Inventory Management for the company to deliver sales

You will maintain SKU level forecasts that will be used for planning production across our factories and the purchase of finished goods from third parties, as well as providing a forward view of sales revenue to the Business through the S&OP process.

The role interfaces closely with commercial functions in order to accurately reflect promotional and marketing activity in the forecasts. The role also interfaces with Finance in providing SKU volumes used for the quarterly Business Forecast and Plan. Join us and be part of a dynamic team where your passion for excellence will shape the future of our global supply chain.

• Lead accurate demand forecasting, integrating data on sales, promotions, trends, and seasonality into actionable insights.
• Conduct monthly reconciliation of distributor Stock on Hand (SOH), In-Market Sales (IMS), and shipments to ensure data accuracy and identify variances for corrective action.
• Generate IMS forecasts through analysis of historical trends, promotional calendars, and commercial activity plans; derive shipment forecasts aligned to distributor SOH targets and demand.
• Lead IBP meetings with the commercial team and country managers to deliver an unbiased forecast, identify gaps, and communicate supply constraints or business risks.
• Challenge forecasts when needed using trend analysis, MAPE, BIAS, promotional plans, and media phasing insights.
• Communicate agreed IMEX forecasts to source points via Rapid Response and Supply Planners for stock planning.
• Plan replenishment to maintain targeted service levels and manage the local IBP process for assigned brands and categories.
• Produce, update, and publish key reports, including monthly forecast accuracy, and IBP gap (initial and final); provide SKU volumes to Finance for business forecasts and planning.
• Communicate both risks and opportunities early through the IBP process to enable alignment and proactive action planning.
• Collaborate with source points to ensure optimal production levels.
• Ensure inventory levels and controls remain within budget and aligned to forecast.
• Minimise business waste related to product relaunches and promotions.
• Challenge assumptions and influence other teams when necessary to ensure the best outcomes for our supply chain.

• University degree in Supply Chain, Procurement, or a related field.
• Proficiency in Rapid Response, SAP Turbo, and MS Office (with strong Excel skills).
• Strong customer-centric approach with a service-oriented mindset.
• Driven by a passion for customer service and an understanding of complex supply chains.
• Experience across various supply chain functions, including Demand and Supply Planning, Inventory Management, Logistics, and S&OP.
• Highly analytical with strong fact-based decision-making skills.
• Ability to work independently, think logically, challenge the status quo, and drive continuous improvement for productivity gains.
• Strong teamwork capability with the ability to lead within a cross-functional environment.
• Committed to continuous improvement and excellence in business processes.
• High level of motivation and a drive for execution; able to act as a catalyst for change.
• Solid understanding of FMCG operations and business dynamics.
• Good command of English.

Supply Chain Management, Business Partnership, Collaboration and partnership building, Relationship Management, Business Acumen, Productivity management, Improve business processes, Advanced Analytics, Data Analytics, Supply Chain Planning, Logistics Management.

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.