Customer Service jobs in South Africa

Our client in the Manufacturing and Installation of industrial doors sector, is currently looking to employ a Senior Field Service Technician based in Durban.

A wonderful career opportunity awaits you!

Requirements:

• Grade 12 with English and Mathematics, or an equivalent Technical Trade Certificate (Welder).
• Valid South African Driver’s License.
• Proficient with hand tools and power tools
• Ability to perform welding tasks.
• Working at Heights certification (essential).
• Comfortable working at heights.
• Scaffolding erection and inspection certification.
• Minimum of 3 years' experience as a Junior Field Technician or Minimum of 3 years’ experience in a technical, electrical, or industrial environment.

Responsibilities and expectations but not limited to:

Site Assessment and Preparation:

• Conduct site inspections to determine readiness for installations.
• Assess site requirements including power supply, steelwork, accessibility and tools.
• Take accurate on-site measurements for upcoming installations.
• Compile comprehensive “installation packs” with all necessary tools, parts and accessories.
• Ensure compliance with customer Occupational Health and Safety requirements.
• Attend and arrange OHS inductions for team members.
• Prepare detailed risk assessments for each installation site.
• Maintain operational efficiency by ensuring correct tools and preparation.
• Execute accurate and timely installation of all products.
• Ensure that the assigned installation is completed in good time to achieve excellent customer service.
• Provide feedback to management on team efficiency and any site-related issues.
• Take full responsibility for each assigned installation from start to finish.

Repairs and Maintenance:

• Conduct site visits to assess repair and maintenance needs.
• Perform fault-finding on breakdowns.
• Repair, service and maintain all mechanical and electrical components of doors and docking systems.
• Complete jobs correctly on the first visit to avoid delays or call-backs.

Quality Control and Commissioning:

• Enforce strict quality control standards on all installations.
• Ensure adherence to the company's process and product quality standards.
• Professionally hand over completed installations to clients.
• Ensure all handover documentation is provided and acknowledged (manuals, certificates, warranties).

Technical Knowledge and Problem Solving.

Work Environment and Equipment:

• Keep all tools and machinery in good working condition; report any damage or losses.
• Perform monthly vehicle checks using checklists to ensure tool inventory, cleanliness and roadworthiness.
• Maintain clean, tidy, and safe working conditions at all times.
• Inspect and maintain safety clothing and PPE monthly; replace or repair as needed.
• Uphold full compliance with safety protocols.

Customer Service.

Team Support and Collaboration.

Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful.

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