Customer Service-Jobs in Südafrika

Old Mutual is a firm believer in the African opportunity, and our diverse talent reflects this.

• Grade 12 (Matric)
• FSCA Approved Qualification
• FAIS Compliant
• Product category experience (Long term Insurance subcategory B1, B2, and Retail pension benefit)
• CPD – Continuous Professional Development – All cycles
• COB – Class of Business
• A valid Driver’s license and your own car

This role involves providing advice on a specific range of products to an allocated market, with accountability for achieving results through individual effort.

Provide quality service to customers, identify opportunities for new business or retention, process cases, handle complex queries, and resolve customer issues.

Analyze problems to find the best solutions, which may be technical or professional.

Assist visitors, provide information, and refer complex matters to colleagues.

Schedule follow-ups, enter information into CRM, and support customer retention and business development.

Set objectives, tailor presentations, ask relevant questions, and evaluate customer interest.

Develop relationships with decision-makers and influencers to enable effective communication and issue resolution.

Understand and adhere to organizational policies, procedures, and regulatory standards.

Monitor sales and market data to identify growth opportunities.

Build a network within the sector, participate in events, and enhance organizational visibility.

Research and analyze data using primary sources and business intelligence tools.

Participate in and contribute to networks inside and outside the organization.

Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Action Oriented, Balances Stakeholders, Builds Networks, Collaborates, Communicates Effectively, Customer Focus, Drives Results, Ensures Accountability

NQF Level 5 - Higher, Advanced or Occupational Certificate or equivalent

05 May 2025, 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.