Customer Support & Office Administrator - EST Hrs (Remote)

ISTA Personnel Solutions; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A global BPO firm in South Africa is urgently seeking a Customer Service Agent and Administrator to handle inbound and outbound calls and assist clients with inquiries. This is a fully remote position requiring work during EST hours, including US public holidays. The ideal candidate will have experience in customer service or administrative support, strong communication skills, and proficiency in MS Office. Reliability in internet connection and power backup is essential for this role.

Qualifications

• Experience in customer service or administrative support.
• Strong communication and organizational skills.
• High attention to detail and accuracy.
• Comfortable with call handling.

Responsibilities

• Manage inbound and outbound calls.
• Respond to customer inquiries and provide accurate information.
• Follow up on outstanding requests or issues.
• Assist with scheduling and service-related support.
• Perform general office administration and maintain accurate records.
• Capture and update data in internal systems.

Skills

Customer service experience

Strong communication skills

Organizational skills

Attention to detail

Proactive attitude

Proficient with MS Office

Job description

ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a US-based client in the security sector, who is urgently seeking a Customer Service Agent and Administrator. The role includes handling inbound and outbound calls, assisting clients with inquiries, and completing general administrative and data-entry tasks.

PLEASE NOTE:

• Working Hours: This role requires you to work EST hours:
• Mon - Thursday from 8:30 am to 6:30 pm EST (currently this is 15h30 pm to 01h30 am South African time - subject to change in accordance with daylight savings in the United States).
• Fri from 8:30 am to 1:30 pm EST (currently this is 15h30 pm to 20h30 pm South African time - subject to change in accordance with daylight savings in the United States).

• Public Holidays: This role requires you to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment: This is a fully remote working role.

Job Responsibilities

• Manage inbound and outbound calls.
• Respond to customer inquiries and provide accurate information.
• Follow up on outstanding requests or issues.
• Assist with scheduling and service-related support.
• Perform general office administration and maintain accurate records.
• Capture and update data in internal systems.

Qualifications

• Experience in customer service or administrative support.
• Strong communication and organizational skills.
• High attention to detail and accuracy.
• Comfortable with call handling.
• Friendly, professional phone manner and proactive attitude
• Strong attention to detail and ability to multitask
• Confident with computers, including MS Office and Outlook

If you are not contacted within 14 working days, please consider your application unsuccessful.