Customer Experience Ops Lead - Drive Service Excellence

Trending Talent Solutions; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A contact center solutions provider in Durban is looking for an Operations Manager to oversee customer service teams, drive performance, and ensure high-quality service delivery. The ideal candidate will have at least 3 years of operations management experience, strong leadership skills, and proficiency in analytical tools. This full-time role offers a dynamic work environment focused on team development and customer satisfaction. Join us to make a tangible impact in customer service!

Benefits

Dynamic work environment

Focus on team development

Customer satisfaction emphasis

Qualifications

• At least 3 years of experience in operations management within a customer service environment.
• Strong leadership skills.
• Proficiency in analytical tools.

Responsibilities

• Oversee multiple customer service teams.
• Drive performance and ensure exceptional service delivery.

Skills

Leadership skills

Analytical skills

Job description

A contact center solutions provider in Durban is looking for an Operations Manager to oversee customer service teams, drive performance, and ensure high-quality service delivery. The ideal candidate will have at least 3 years of operations management experience, strong leadership skills, and proficiency in analytical tools. This full-time role offers a dynamic work environment focused on team development and customer satisfaction. Join us to make a tangible impact in customer service!