Tsonga-Speaking Customer Service Advisor - Fixed Term

Surgo PTY Ltd; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A customer service firm in Century City is seeking a Tsonga Speaking Customer Service Advisor to provide high-quality service by understanding customer needs and resolving requests efficiently. The ideal candidate will possess strong problem-solving skills and at least 12 months of inbound call center experience. A Grade 12 education and proficiency in MS Office are required. The role offers a salary of R9500 with working hours from Monday to Friday, 08:00 to 17:00.

Qualifications

• Minimum of 12 months unbroken inbound call centre experience.
• Experience in healthcare, insurance, or financial industries is advantageous.
• Proficient in MS Office applications.

Responsibilities

• Answer calls and respond to customer requests.
• Provide customers with product and service information.
• Identify and resolve customer issues using the in-house system.

Skills

Customer service excellence

Problem-solving

Adaptability

Clear communication

Organizational skills

Education

Passed Grade 12

Tools

MS Office Suite

CRM Systems

Job description

A customer service firm in Century City is seeking a Tsonga Speaking Customer Service Advisor to provide high-quality service by understanding customer needs and resolving requests efficiently. The ideal candidate will possess strong problem-solving skills and at least 12 months of inbound call center experience. A Grade 12 education and proficiency in MS Office are required. The role offers a salary of R9500 with working hours from Monday to Friday, 08:00 to 17:00.