FUNDRAISING CAMPAIGNS AGENT

Chevrah Kadisha; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A community organization in Johannesburg is seeking an individual to make outbound calls to promote campaigns and generate donations. The role requires strong customer service skills, knowledge of Jewish culture, and ideally previous sales or call center experience. Candidates should possess excellent communication skills, be customer-focused, and able to handle multiple tasks. This position is fixed term and involves engaging with donors to ensure positive interactions and record-keeping.

Qualifications

• Good knowledge of Jewish culture and customs.
• Previous sales and/or call centre experience would be advantageous.

Responsibilities

• Making outbound calls for campaigns to elicit donations.
• Calling for new/increased debit orders.
• Updating database details.
• Assisting with appeals.
• Calling donors on a daily basis.
• Capturing key customer data.
• Providing customers with correct and relevant information.
• Responding to customer inquiries and answering inbound calls.
• Generating customer interest in services or products offered.
• Providing personalized customer service responding to customer needs.
• Ensuring feedback improves customer services.
• Managing emails and correspondence with donors.
• Reporting problems to manager.

Skills

Excellent telephone manner

Excellent MS Office skills

Sales driven individual

Customer service driven

Ability to work under pressure

Organisation and planning

Ability to multi-task

Must be friendly

Must work well in a team environment

Education

Matric

Job description

Location: Johannesburg – Sandringham

Position Type: Fixed term

Purpose of the Job

To make outbound calls to donors with the aim of promoting campaigns in order to generate donations.

Role and Responsibilities

• Making outbound calls for campaigns to elicit donations
• Calling for new/increased debit orders
• Updating database details
• Assisting with appeals
• Calling Donors on a daily basis
• Capturing key customer data
• Providing customers with correct and relevant information
• Responding to customer inquiries and answer courteously inbound calls
• Generate customer interest in the services or products offered
• Provide personalized customer service by responding to the needs of the customers
• Ensure feedback from the customer to further improve the customer services
• Manage emails and correspondence with donors
• Reporting problems to manager

Qualifications And Education Requirements

• Matric
• Good knowledge of Jewish culture and customs
• Previous sales and/or call centre experience would be advantageous

Preferred Skills

• Excellent telephone manner
• Excellent MS Office skills
• Must be friendly
• Must work well in a team environment
• Must be willing to work overtime from time to time
• Sales driven individual
• Ability to work under pressure
• Customer service driven
• Professionalism
• Ability to multi-task
• Organisation and planning