Operations Lead, Customer Experience

Trending Talent Solutions; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A contact center solutions provider in Durban is looking for an Operations Manager to oversee customer service teams, drive performance, and ensure high-quality service delivery. The ideal candidate will have at least 3 years of operations management experience, strong leadership skills, and proficiency in analytical tools. This full-time role offers a dynamic work environment focused on team development and customer satisfaction. Join us to make a tangible impact in customer service!

Benefits

Dynamic work environment

Focus on team development

Customer satisfaction emphasis

Qualifications

• At least 3 years of experience in operations management within a customer service environment.
• Strong leadership skills.
• Proficiency in analytical tools.

Responsibilities

• Oversee multiple customer service teams.
• Drive performance and ensure exceptional service delivery.

Skills

Leadership skills

Analytical skills

Job description

Overview

A contact center solutions provider in Durban is seeking an Operations Manager to oversee multiple customer service teams, drive performance, and ensure exceptional service delivery.

Qualifications

The ideal candidate has at least 3 years of experience in operations management within a customer service environment, strong leadership skills, and proficiency in analytical tools.

Benefits & Work Environment

This full-time position offers a dynamic work environment focused on team development and customer satisfaction.