Customer Experience Lead — Empathetic Problem Solver

Traveltechessentialist; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A growing customer service company in Cape Town is seeking a Customer Experience Executive to manage customer enquiries and refund processes. The ideal candidate should have a strong background in customer service, fluent English, exceptional communication, and a proactive approach. Responsibilities include monitoring customer interactions, handling complaints, and working closely with internal teams to ensure customer satisfaction. This role offers a unique opportunity to be part of a passionate team in a rapidly expanding organization.

Qualifications

• Experience in customer focused positions is mandatory.
• Fluent English is a requirement.
• Strong ability to balance human and commercial considerations.

Responsibilities

• Monitor customer enquiries and respond appropriately.
• Review evidence and approve valid refund applications.
• Handle customer complaints and liaise with departments.

Skills

Customer service experience

Fluent English

Excellent communication skills

Attention to detail

Organizational skills

Proactive attitude

Job description

A growing customer service company in Cape Town is seeking a Customer Experience Executive to manage customer enquiries and refund processes. The ideal candidate should have a strong background in customer service, fluent English, exceptional communication, and a proactive approach. Responsibilities include monitoring customer interactions, handling complaints, and working closely with internal teams to ensure customer satisfaction. This role offers a unique opportunity to be part of a passionate team in a rapidly expanding organization.