Customer Service jobs in United States

The Team Lead is pivotal in guiding the support engineering team to deliver exceptional technical support, effectively manage significant customer-centric projects, and drive customer satisfaction and retention. This role now includes enhanced collaboration with Customer Care Account Managers, a structured feedback loop from customers, and a direct contribution to revenue growth and customer success.

Requirements

1. Strategic Customer Relationship Management: Collaborates with CCAMs to align technical support with customer account strategies enhancing customer loyalty.
2. Feedback Loop Integration: Manages a structured process for actionable customer feedback improving service quality and satisfaction.
3. Cross-functional Collaboration: Works with other departments for cohesive project management and strategic initiative execution.
4. Customer Success Projects Leadership: Leads projects that align technical capabilities with customer business goals.

Experience: Proven track record in business development, in tech or related fields.

Expertise: In-depth knowledge of business development strategies and sales processes.

Industry Knowledge: Understanding of technology trends and benefits of managed services.

Communication: Excellent verbal and written communication skills.

Relationship Building: Strong interpersonal skills and ability to build trust.

Analytical Thinking: Strong analytical and problem-solving skills.

Results-Oriented: Ability to meet or exceed targets and drive revenue growth.

Adaptability: Flexibility to navigate fast-paced environments.

Consulting Skills: Experience in providing strategic advice and tailored solutions.

Education: Bachelor's degree in relevant field; certifications advantageous.

Market Related Salary: 3 Annual Performance Based Bonuses per year

Key Skills: Law Enforcement, ABB, Marine Biology, Filing, Automobile, AV