Customer Service jobs in South Africa

THE OPPORTUNITY THAT AWAITS YOU

An exciting opportunity exists for a Commercial Systems & Enablement Manager to lead and transform an organization’s commercial systems ecosystem. You will play a key role in enhancing customer acquisition, sales, ordering, and self-service platforms, ensuring seamless customer journeys and operational efficiency.

This role is particularly suited for professionals with experience in the telecommunications or broadband industry, where complex commercial systems and digital enablement are central to business success. You will join a forward-thinking environment where innovation, collaboration, and digital transformation are at the core, working closely with cross-functional teams to drive initiatives that improve automation, data flow, and business agility.

If you thrive in a role where your technical expertise and leadership can directly impact business performance and customer experience, this role is for you.

• Strategy & Leadership : Develop and execute a commercial systems enablement strategy aligned with business and IT objectives. Lead a multidisciplinary team, bridging IT, Sales, Marketing, and Operations to enhance end-to-end processes.
• Systems Management & Optimization : Oversee the ecosystem of commercial platforms, ensuring high availability, performance, and user satisfaction. Manage configuration, change, and quality assurance across CRM, sales enablement, ordering, and self-service systems.
• Enablement & Continuous Improvement : Drive adoption and effective utilization of systems through training and communication. Introduce automation, reporting, and analytics improvements to support commercial decision-making.
• Governance & Vendor Management : Manage vendor relationships, support agreements, and enhancement roadmaps. Ensure compliance with data governance, privacy, and security policies.
• Team & Stakeholder Management : Lead, coach, and develop a small technical and functional team. Foster a culture of collaboration, accountability, and continuous improvement while working closely with business and IT leaders to prioritize system enhancements.

• Bachelor’s degree in Information Systems, Computer Science, or a related field.
• 7+ years’ experience managing commercial systems (CRM, ordering, or customer self-service). preferably within the telecom or broadband sector.
• 3+ years in a managerial or team lead role, leading cross-functional teams.
• Demonstrated experience in system integration, process enablement, and stakeholder collaboration.
• Strong understanding of digital customer journeys and commercial process automation.
• Excellent analytical, problem-solving, and communication skills.
• Leadership capabilities, with a focus on innovation, continuous improvement, and people development.