Remote 2nd-Line IT Support Engineer | Azure/Office 365

The Legends Agency; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic technology services company is seeking a Remote Support Engineer 2nd Line to provide high-quality support to a diverse international client base. The ideal candidate will have over 3 years of experience in IT support, along with strong troubleshooting and customer service skills. This remote position offers a salary range of R40k-R60k, fostering a people-first culture and an innovative work environment.

Qualifications

• 3+ years of 2nd line IT support experience, ideally within an MSP environment.
• Strong technical knowledge of on-premise infrastructure and networking.
• Relevant IT qualifications preferred.

Responsibilities

• Provide high-quality 2nd line remote support to clients.
• Troubleshoot desktop, server, network, and Office 365 issues.
• Mentor junior staff and ensure SLA compliance.

Skills

2nd line IT support experience

Technical knowledge of networking

Troubleshooting skills

Customer service skills

Problem-solving skills

Education

Relevant IT qualifications (Degree, Diploma, Microsoft certifications)

Tools

Office 365

Azure

ITSM systems

Job description

A dynamic technology services company is seeking a Remote Support Engineer 2nd Line to provide high-quality support to a diverse international client base. The ideal candidate will have over 3 years of experience in IT support, along with strong troubleshooting and customer service skills. This remote position offers a salary range of R40k-R60k, fostering a people-first culture and an innovative work environment.