Customer Service Agent jobs in United States

Oredax is a trusted IT systems integrator and IT consulting organization located in Johannesburg with branches in the United Kingdom and Dubai. Our mission is to help our customers choose appropriate IT hardware and technology to run their datacentre and end user computing operations. We are committed to being the strongest and most reliable IT company in the industry.

This is a full-time on-site role for a Sales Business Manager. The Sales Business Manager will be responsible for overseeing the daily operations of the business, including managing budgets, developing and implementing business strategies, and monitoring performance metrics.

The Sales Business Manager will also be responsible for managing sales representatives, achieving sales targets, and developing new business opportunities.

Day-to-day responsibilities include:

1. Monitoring sales metrics
2. Creating sales reports
3. Ensuring customer satisfaction

1. Experience in business management, including budgeting, strategy development, and performance monitoring
2. Leadership and team management skills
3. Excellent communication and interpersonal skills
4. Strong problem-solving and decision-making skills
5. Proficiency in Microsoft Office and other business software
6. Ability to work well under pressure and meet deadlines
7. Bachelor's degree in Business Administration, Management, or related field
8. Analytical skills to understand and track sales metrics
9. Customer service skills to ensure customer satisfaction