Key Account Manager

Herotel Sonic; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading telecom company in Johannesburg is seeking a skilled Key Account Manager to manage enterprise client relationships and ensure satisfaction. The role focuses on building and overseeing a portfolio of enterprise business customers, onboarding new clients, and maximizing revenue opportunities. You should have strong sales and negotiation skills, as well as a solid understanding of enterprise needs. If you have 2-5 years in account management, this role offers a chance to make a significant impact.

Qualifications

• 2 to 5 years' experience in Key Account Management or similar roles.
• Thorough understanding of Herotel networks and the challenges thereof.
• Strong decision-making skills for immediate issue resolution.

Responsibilities

• Manage a portfolio of key enterprise accounts for long-term success.
• Develop positive relationships with enterprise clients.
• Assist with onboarding new enterprise clients.

Skills

Excellent sales skills

Negotiation skills

Customer support experience

Time management

Effective communication

Education

Relevant tertiary diploma or degree

Job description

Key Account Manager

Herotel Business is looking for skilled Key Account Managers to create long-term, trusting relationships with our enterprise clients.

The role is to oversee a portfolio of Enterprise Business customers, process new business and build direct relationships with Enterprise clients.

The Key Account Manager will also work closely with internal teams to leverage the Enterprise business resources to maximize the revenue opportunities within the Enterprise client accounts.

Responsibilities

Manage a portfolio of key enterprise accounts to achieve long-term success.

Develop positive relationships with enterprise clients.

Assist with onboarding of new enterprise clients together with the Head of Sales.

Present a "Welcome" meeting with new enterprise clients and share relevant communication streams and other info together with the Head of Sales.

Promote Herotel's enterprise products to enterprise clients together with the Head of Sales to ensure optimal sales and customer satisfaction.

Track individual sales account targets, aligned with enterprise objectives.

Articulate the value of our product / service within partner organization.

Upsell, cross-sell where opportunity exists.

Process upgrade and downgrade requests – submit signed quotes to the accounts team to complete billing.

Convey enterprise client requirements to the operations teams on a regular basis.

Month-to-month reporting on sales forecasts for coming month.

Submit all approved and signed installation quotes to the Projects coordinator for installation.

Escalate any unresolved issues relating to projects in delivery, accounts, or helpdesk department to the relevant division.

Check feasibilities within agreed time frame on all new requests and provide quotes where services are feasible.

Present the latest pricing on new services to enterprise clients as approved by the Head of Sales.

Monthly reporting on quotes accepted for new services and upgrades.

Assist the Head of Sales with ad-hoc duties and requests.

QContact calls and ticket management with associated reporting and sales activities at agreed intervals.

Requirements

Grade 12.

Relevant tertiary diploma or degree beneficial.

2 to 5 years' experience in Key Account Management or similar roles.

Customer support experience.

Thorough understanding of Herotel networks and the challenges and limitations thereof.

Good decision-making to ensure immediate resolution of arising issues.

Excellent sales skills and sales leadership capabilities; exceptionally strong negotiation and consultation skills.

Familiar with key metrics and drivers of value creation.

Familiar with business realities within the geography / sector responsible for.

Solid skills in account management methodology.

Strong sense of responsibility and commitment, effective communication skills in interacting with people at all levels.

Excellent time management, presentation, written and oral skills.

Ability to work under pressure, multi-task and meet deadlines.

Excellent knowledge of Herotel and feasibility checking of Herotel specific services.

EEO Statement

Preference will be given to suitable Previously Disadvantaged Individual candidates, in line with Herotel's Employment Equity Plan.

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Please note that if you do not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.

If you meet all the listed requirements, please apply by submitting your CV with contactable references.