Consultant Sales jobs in South Africa
Customer Service Consultant
Job summary
A South African financial services company is seeking a Customer Service Consultant to join their Call Centre Department in Centurion. The role involves managing inbound and outbound calls, handling customer inquiries, verifying documents, and ensuring high customer satisfaction. Ideal candidates will have experience in customer service and strong communication skills. Join a team that values innovation and a family-like culture while offering various perks.
Benefits
Qualifications
- Experience in customer service or call center operations.
- Strong communication skills.
- Ability to manage customer inquiries effectively.
Responsibilities
- Manage inbound and outbound calls.
- Handle customer inquiries and verify documents.
- Capture detailed information into the bank's ticketing system.
- Authenticate customers when banking information changes.
- Ensure high customer satisfaction.
Hello Group is seeking to appoint a dedicated Customer Service Consultant to join our Call Centre Department. The Customer Service Consultant will be responsible for managing both inbound and outbound calls. This role involves handling customer inquiries, verifying and requesting source of funds documents, and accurately capturing detailed information into the bank's ticketing system. Additionally, the consultant will be responsible for authenticating customers when their banking information changes and ensuring a high level of customer satisfaction while managing their assigned tickets.
Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.
- Onsite Barista - Because life’s too short for bad coffee!
- Exciting Team Events - Work hard, play harder!
- Teambuilding Activities - Get to know your teammates beyond the screen!
- A Culture That Feels Like Family - No corporate robots here—just real people doing great things!
- A Top-Notch Office Space - Where inspiration meets innovation.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.