Sales Operations Manager

dotdigital; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global marketing technology company is seeking a Sales Operations Manager to optimize processes, lead the HubSpot migration, and provide insights that drive strategy. The ideal candidate has over 3 years of experience in Sales Operations, preferably within SaaS, and excels at stakeholder management and communication. This hybrid role involves collaborating with teams worldwide, offering the opportunity to make a significant impact within a supportive environment.

Benefits

Autonomy and flexibility

Supportive team environment

Opportunities for growth

Qualifications

• 3+ years experience in Sales Operations, preferably in a SaaS environment.
• Strong understanding of sales processes and enablement strategies.
• Excellent communication skills and stakeholder management.

Responsibilities

• Design onboarding and training experiences.
• Optimize HubSpot and lead CRM/CPQ migration.
• Provide meaningful insights from data for strategy.

Skills

Sales Operations

HubSpot

Sales Enablement

Data Analysis

Communication

Tools

Dealhub

Google Sheets

LinkedIn Sales Navigator

Job description

About Us

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

About the Role

This isn’t just any Sales Ops gig. This is your chance to be part of the engine behind a global Martech powerhouse.

As Sales Operations Manager, you’ll be one of the strategists behind our HubSpot migration, and a key super user admin when we are live. You are the human glue connecting sales, marketing, and success.

You’ll optimize processes, spark efficiency, and deliver insights that actually move the needle. You’ll collaborate with brilliant people across continents, build slick systems, and shape the way we sell—now and in the future. If you get a kick out of solving complex puzzles, building things that scale, and making life easier for your teammates—you’re going to love this.

Key Responsibilities:

Sales Enablement & Training

• Design onboarding and training experiences people actually enjoy (seriously).
• Create crystal-clear documentation that turns “Where’s the manual?” into “That’s SO helpful!”
• Be the friendly face of CRM and CPQ support—coach, troubleshoot, and champion best practices.

Process Optimization

• Spot bottlenecks like a hawk and crush inefficiency like a boss.
• Partner with teams across time zones to build workflows that just work.
• Keep data clean, structured, and ready for action.

CRM and CPQ Management

• Lead the adventure: help us move from Microsoft Dynamics to HubSpot with Dealhub, and make it epic.
• Optimize HubSpot like a pro—automations, custom fields, reporting… the whole shebang.
• Drive adoption, track usage, and continuously improve the CRM experience.

Reporting & Insights

• Turn messy data into meaningful insights that drive strategy.
• Build dashboards that actually get used.
• Help leadership make confident, data-driven decisions by identifying and surfacing trends.

Working Hours & Shift Details

This is a hybrid role, with in-office days on Tuesdays and Thursdays, supporting our EMEA shift. To kick things off, you’ll work EMEA hours (9:00 AM – 5:30 PM) from August 2025 to January 2026 to support the CRM and CPQ migration and build strong internal connections.

From there, you’ll rotate across global shifts to support teams in:

• JAPAC: 2:00 AM – 10:30 AM
• EMEA: 9:00 AM – 5:30 PM
• US: 2:00 PM – 10:30 PM

(Schedules may flex slightly with daylight saving and team needs.)

About You

You’ll be joining BizOps—a small-but-mighty team of builders, fixers, and enablers. We love clarity, crave efficiency, and live for that moment when everything just clicks.
We’re doers. We’re problem-solvers. And we make it fun while we’re at it.

We live by these values:
We respond with a positive, can-do attitude
We take ownership
We collaborate, communicate and enable each other
We are innovators
We make things scalable, repeatable and robust
We digitalize and eliminate manual processes
We care about data quality (a lot!)
We always operate with integrity
We celebrate quick wins and our success
We have fun!

What Are We Looking For From You? Must-Haves

• 3+ years in Sales Operations (extra kudos if it’s in SaaS)
• HubSpot power user
• Strong grasp of sales processes and enablement strategies
• Experience with CPQ/quote building
• Spotting the story behind the stats and turning trends into action — you'll be the insights whisperer for our Sales Directors and leadership team
• Excellent communicator, trainer, and documenter
• Skilled stakeholder manager with the ability to gather requirements and align priorities
• Proactive, solutions-oriented, and always asking “how can we make this better?”

Nice-to-Haves

• Experience with Dealhub and / or Qobra
• Sales training or enablement experience
• Excel/Google Sheets wizard (pivot tables, VLOOKUPs, charts—yes please)
• Familiarity with tools like LinkedIn Sales Navigator, ZoomInfo, Crossbeam, or Conversation Intelligence platforms
• Bonus points for Marketing Ops exposure!

Why Join Us?

• Work with a dream team that’s global, talented, and endlessly supportive
• Build systems and solutions that have real business impact
• Enjoy autonomy, flexibility, and a people-first culture
• Make a difference in a company that’s growing, evolving, and full of heart
• Oh, and we love celebrating wins (did we mention cake? )

“Dotdigital has a fantastic product backed by unbeatable people. Being part of the BizOps team feels like home—we work hard, play hard, and make a global impac t.” ~ Arlene, Sales Operations Manager

Interview Process

• 15min Screening Call with Team Talent
• 1 hour interview with our Global Sales Operations Managers
• 1.5 hour final interview to present your task and meet our leadership

DEI commitment

As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.

Legal statement

No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.