Analyst jobs in United States

Purpose :

The purpose of the role is to ensure that through user research, information architecture, and UX design, our client delivers an exceptional User Experience for customers through the Website and Mobile Application Channels. This role requires solid experience with user interface design, usability, user experience, web development technologies, and interfacing these technologies with front-end user interface systems.

Key accountabilities and decision ownership :

• User experience design
• Mobile development technologies
• User testing and research
• Channel strategy
• E-commerce

Core competencies, knowledge, and experience :

• Minimum of 4 years industry experience essential in user-centered design, interaction design, information architecture, or similar. Incorporate market analysis, customer feedback, site metrics, and usability findings into designs. User research techniques such as usability testing and contextual inquiries. Wireframes and prototyping of user interfaces. Knowledge of technologies such as HTML, DHTML, CSS, JavaScript, and mobile app operating systems would be advantageous. Excellent communication, presentation, and interpersonal skills. Experience working in a collaborative team and directly with developers for implementation of designs.
• Must have technical/professional qualifications: 3-year Degree/Diploma in disciplines like Interaction Design, Graphic Design, Industrial Design, Information Systems/Informatics, Human-Computer Interaction, or related fields.
• Certified Usability Analyst (CUA) or similar certification would be desirable.
• Master’s in psychology or Social Sciences is advantageous.

Key performance indicators :

• Exceptional user experience, measured through usability scores and customer feedback
• Conversion rates on key journeys designed (E-commerce and Self-Service)
• Number of innovations designed resulting from user research and testing