Processing Analyst (on-site)

Consilio; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading legal support company in Cape Town is looking for a Processing Analyst to manage data intake, extraction, and processing for attorney review. The role includes resolving software issues, preparing documents, and ensuring compliance with procedures. Candidates should have a BA/BS degree, knowledge of eDiscovery tools, and strong communication skills. Applicants must be detail-oriented and able to handle multiple projects under tight deadlines. This role requires experience in a litigation support environment.

Qualifications

• 2 years’ work experience preferred.
• 3 years’ experience in a litigation support environment working with eDiscovery systems.
• Vendor certification for relevant software applications.

Responsibilities

• Assist with software or hardware issues related to applications.
• Provide support for escalated service requests.
• Conduct quality control evaluations of each process performed.

Skills

Data management services

Communication skills

Customer service orientation

Analytical skills

Education

BA/BS degree

Tools

EnCase

dtSearch

Nuix

Relativity

Concordance

Job description

Overview

The Processing Analyst will perform data intake, extraction, and processing activities necessary to prepare data for attorney review.

Responsibilities

• Assist with the resolution of any software or hardware issues related to the supported applications.
• Provide support for escalated service requests, including problem identification and resolution.
• Perform data intake, extraction, and processing activities necessary to prepare data for attorney review.
• Prepare document productions for delivery.
• Maintain technical documentation necessary to make the assigned systems operational and efficient.
• Handle digital evidence in accordance with established procedures.
• Ensure compliance with policies and procedures.
• Answer and appropriately handle incoming service requests via e‑mail, voicemail, phone, IM, and in person. Escalate problems when appropriate.
• Conduct quality control evaluations of each process performed.
• Work effectively as part of a project team.
• Solve basic, moderate, and complex technical issues, such as database import errors and unknown source data formats.

Qualifications

• BA/BS degree, 2 years’ work experience preferred.
• Preferred 3 years’ experience in a litigation support environment working with eDiscovery systems in terabyte‑sized matters.
• Experience with software applications common to the eDiscovery process, such as EnCase, dtSearch, Nuix, Law Pre‑discovery, IPRO, Relativity, iCONNECT, and Concordance.
• Vendor certification for relevant software applications.
• Well‑developed understanding of advanced eDiscovery practices, procedures, and processes (metadata and text extraction, native file to image conversion, OCR processing, and output to document review applications).
• Proficiency with data management services (loading images to a network, burning CDs/DVDs, loading data into database applications, conducting database inquiries, and developing reports for project teams).
• Strong communication skills (written, verbal, presentation, and facilitation) with the ability to communicate technical concepts to non‑technical staff in a clear manner.
• Customer service oriented, willing to work additional hours as necessary including weekends.
• Strong organizational skills and able to effectively manage multiple projects in a fast‑paced environment with tight time deadlines.
• Proficiency in MS Office applications and operating systems preferred.
• Strong analytical and problem‑solving skills and demonstrated ability to work independently and in a team environment.
• Maintains high quality standards and attention to detail in work product.