Systems Enablement Analyst

60 Degrees; South Africa; On-site; ZAR 450 000 - 600 000; Full time

Job summary

A technology integration company in South Africa is seeking a Business Analyst to bridge the gap between IT and business for pay-as-you-go sales. This role involves gathering requirements from stakeholders, managing IT projects, and ensuring effective solution delivery through testing. The ideal candidate should have at least 5 years of experience in business analysis, preferably within telecommunications, with excellent communication skills and familiarity with API and SQL Server. Competitive compensation is available.

Qualifications

• 5+ years of experience in business analysis, preferably in telecommunications.
• Experience with pay-as-you-go billing automation platforms is advantageous.
• Ability to translate business needs into functional and technical requirements.

Responsibilities

• Collaborate with stakeholders to translate business needs into functional specifications.
• Lead IT projects and manage detailed project plans.
• Manage end-to-end testing and ensure solutions meet business requirements.

Skills

API understanding

Project management

Communication skills

Analytical mindset

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft SQL Server

Splynx

Job description

Background / Description

Pay-as-you-go SME bridges the gap between IT and business, focusing on Fibre to the home pay-as-you-go sales, billing and customer-facing systems. This role involves gathering and translating business requirements—particularly from the product team—into functional specifications, collaborating closely with development teams, and ensuring solutions are delivered effectively through end-to-end testing. This individual will also provide support for these platforms as needed.

Duties / Responsibilities

Requirement Gathering & Analysis

• Collaborate with Product and business stakeholders to understand their objectives, translating complex needs into detailed functional specifications.
• Work closely with Product teams on projects related to mobile app development and customer-facing systems.
• Analyze, document, and maintain API workflows, including data mappings and integration points across platforms.

Project Delivery & Documentation

• Lead IT-related projects by creating and managing detailed project plans, tracking progress, and ensuring milestones are met.
• Translate business needs into clear, actionable deliverables for the development team, ensuring alignment with technical capabilities.
• Create and maintain comprehensive system documentation, including API endpoint specifications, user guides, and process flows.

Testing & Quality Assurance

• Manage the end-to-end testing lifecycle, including developing test cases, conducting User Acceptance Testing (UAT), and ensuring solutions meet business requirements.
• Identify, track, and resolve system defects, ensuring system stability and data accuracy across platforms.

Platform Support & Maintenance

• Provide technical support for pay-as-you-go platforms such as Splynx.
• Troubleshoot and resolve platform-related issues, coordinating with technical teams and vendors as required.

Stakeholder Communication & Change Management

• Communicate project updates, risks, and outcomes to senior management through reports, presentations, and regular stakeholder engagement.
• Facilitate change management by providing clear documentation, assisting with implementation, and ensuring user adoption through training and support.

Cross-Functional Collaboration

• Partner with developers, Product teams, and product owners to ensure that business goals are accurately translated into technical solutions.
• Collaborate with cross-functional teams to prioritize and manage multiple projects simultaneously, maintaining high standards and on-time delivery.

Minimum Qualification Requirements

Education & Experience

• Bachelor's degree in Business Administration, Industrial Engineering, Information Systems, or a related field.
• Minimum of 5 years of experience in business analysis—preferably within the telecommunications or product development technology space.
• Experience working with pay-as-you-go billing automation platforms (e.g., Splynx) is highly advantageous.

Technical Skills

• Strong understanding of API concepts.
• Experience with Microsoft SQL Server (General select queries, stores procedures, views).
• Familiarity with software development methodologies (e.g., Agile, Waterfall) and ability to translate business needs into functional and technical requirements.

Soft Skills & Capabilities

• Exceptional communication skills—able to engage both technical and non-technical stakeholders effectively.
• Proven ability to manage multiple projects simultaneously while maintaining accuracy and meeting deadlines.
• Analytical mindset with problem-solving abilities and keen attention to detail.

Preferred Experience

• Prior experience working with customer-facing systems and supporting pay-as-you-go initiatives within an IT & System environment.