Remote IT Support Specialist & NOC Operator

Boardroom Appointments; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A leading recruitment firm in South Africa seeks a Remote IT Support Analyst. This role involves providing technical support to clients, troubleshooting incidents remotely, and effective communication with stakeholders. Ideal candidates should possess at least A+ certification, relevant IT knowledge, and experience in an IT desktop support environment. A high level of service excellence and attention to detail is paramount. This position also requires the ability to manage tickets within SLA standards.

Qualifications

• Must have Matric.
• A+ certification required.
• 3-5 years experience in IT Desktop Support environment.

Responsibilities

• Provide remote support to end-users and troubleshoot incidents.
• Communicate effectively with stakeholders and follow up on tickets.
• Ensure ticket updates are current and effectively manage requests.

Skills

Technical support

Troubleshooting

Communication

Incident management

Education

MCSE / MCSP certification

Relevant IT diploma

ITIL Foundation

Tools

ITSM Tool

Windows OS

Apple Mac OS

Job description

A leading recruitment firm in South Africa seeks a Remote IT Support Analyst. This role involves providing technical support to clients, troubleshooting incidents remotely, and effective communication with stakeholders. Ideal candidates should possess at least A+ certification, relevant IT knowledge, and experience in an IT desktop support environment. A high level of service excellence and attention to detail is paramount. This position also requires the ability to manage tickets within SLA standards.