Customer Service Manager jobs in United States

Waffle is a CRM-first POS built for F&B brands across Southeast Asia. We help cafés, kiosks, and quick-service restaurants grow by turning first-time buyers into loyal regulars — with tools like POS, QR ordering, loyalty, payments, CRM automation, and Scan-to-Order.

We work with local FnB businesses in Singapore, Malaysia and Hong Kong to make sure that their operations run as smoothly as possible — and we are just getting started!

As an Account Manager at Waffle , you’ll work at the heart of our growth engine — managing relationships, uncovering upsell opportunities, and helping our sellers succeed long after the deal is closed.

This isn’t a “maintenance” role — it’s about growing accounts, building trust, and helping our customers win.

• Owning and growing a portfolio of F&B sellers using Waffle
• Becoming their go-to partner for anything Waffle-related
• Spotting and pitching upsell opportunities (CRM, Payments, STO, new outlets)
• Turning happy customers into referrals and case studies
• Leading check-ins, QBRs, and the occasional kopi chat
• Coordinating with product, support, and rollout teams to deliver a great experience
Helping shape our playbook and what great AM work looks like

This role is perfect for someone who:

• Enjoys building real relationships and helping people win
• Has 1–3 years of experience in Account Management, Customer Success, or Sales — preferably in SaaS, tech, or F&B
• Is confident, clear, and friendly in conversations — online and in-person
• Has strong follow-through and is highly organised
• Is hungry to grow fast with an early-stage startup
Bonus: Has worked with F&B clients before or loves café hopping :)

In your first 6 months, you’ll:

• Own 30–50 accounts with confidence
• Hit your monthly expansion and referral targets
• Be the reason several customers refer us to their friends
• Have your own playbook and approach documented for the next AM to learn from

• Make a real impact in the lives of local F&B entrepreneurs
• Work in a close-knit team that moves fast and celebrates wins
• Learn directly from founders and be part of our growth story
• Competitive salary + performance-based bonus
Meaningful work. Real customers. Great coffee. (Seriously.)

Send us a note at careers@wafflepos.com with:

• Your CV
• A quick intro (even 2–3 lines is fine)
Optional: Tell us your favourite local F&B spot

We’d love to meet you!