Senior Technical & Service Delivery Manager

Spirax Sarco Private Limited; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading technical service provider in Singapore is looking for a Technical and Service Manager to oversee operational Technical, Project, and Service Support. Responsibilities include managing teams, ensuring incident management processes are followed, and improving service delivery. A minimum degree in engineering and 10 years of experience in related fields are required, including at least 5 years in a similar position. This role is essential for driving customer satisfaction and ensuring safety policies are upheld.

Qualifications

• Minimum 10 years of working experience in the related field.
• At least 5 years in a similar capacity.

Responsibilities

• Manage day-to-day operational Technical, Project and Service Support.
• Ensure Incident Management processes are followed effectively.
• Monitor service delivery and Service Level Agreements (SLAs).
• Drive Digital service business growth.
• Ensure Spirax's safety policy is upheld.

Skills

Management of Technical Proposals Team

Technical Support

Customer Service

Project Management

Incident Management

Service Improvement

Education

Degree in Engineering (Electrical/Electronic)

Degree in Engineering (Mechanical)

Degree in Engineering (Mechatronic/Electromechanical)

Job description

A leading technical service provider in Singapore is looking for a Technical and Service Manager to oversee operational Technical, Project, and Service Support. Responsibilities include managing teams, ensuring incident management processes are followed, and improving service delivery. A minimum degree in engineering and 10 years of experience in related fields are required, including at least 5 years in a similar position. This role is essential for driving customer satisfaction and ensuring safety policies are upheld.