Senior Service Delivery Manager: SLA & Customer Success

ERICSSON TELECOMMUNICATIONS PTE LTD; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading telecommunications company is seeking a Service Delivery Manager in Singapore to maintain client relationships and ensure proper customer support service delivery. The role requires ensuring contractual fulfillment, managing customer expectations, and developing Service Level Agreements. The ideal candidate will have experience in financial management, business relationship management, and a strong understanding of operational health and safety regulations. This position offers an excellent opportunity to contribute to business growth and customer satisfaction.

Qualifications

• Experience in managing client relationships and ensuring service delivery.
• Proven ability to manage budgets and meet SLAs.
• Strong understanding of occupational health and safety regulations.

Responsibilities

• Ensure contractual fulfillment and manage customer expectations.
• Engage in contract establishment and renewals.
• Develop a Service Level Agreement and Procedures Manual.

Skills

Contract Lifecycle Management

Value Creation

Financial Analysis

Knowledge Sharing and Collaboration Skills

Ericsson Portfolio

Business Acumen

Sales opportunity creation

Business Relationship Management

Sales process

Data Analysis

Customer Success

Service Delivery Models and Strategy

Machine Learning

Occupational Safety And Health

Trade Compliance

Job description

A leading telecommunications company is seeking a Service Delivery Manager in Singapore to maintain client relationships and ensure proper customer support service delivery. The role requires ensuring contractual fulfillment, managing customer expectations, and developing Service Level Agreements. The ideal candidate will have experience in financial management, business relationship management, and a strong understanding of operational health and safety regulations. This position offers an excellent opportunity to contribute to business growth and customer satisfaction.