Customer Service Manager jobs in Singapore

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A career at SAA gives you the opportunity to be part of a team that makes a real difference to people’s lives; creating places and spaces that form meaningful experiences in the way people connect with their communities.

From the moment of ideation to the exhilaration of creation, you will be amongst passionate and talented colleagues from around the globe, working together to make a mark in the evolution of our urban societies.

At SAA, we continually strive to enrich the greatest endeavour of all – human life – the quality of which all good designs are benchmarked against. And in this endeavour, we share with you the opportunity to give true meaning to the work that sustains it.

SAA. Building Dreams, Enriching Lives.

SAA is a leading full-service architecture practice headquartered in Singapore. With over 50 years of design and built expertise, we are committed to the pursuit of excellence in the design and delivery of people-oriented architecture that connects communities with their urban environments. We are a member of the Surbana Jurong Group, a global urban, infrastructure and managed services consulting firm, headquartered in Singapore. The group has a global talent pool of 16,000 across more than 120 offices in over 40 countries. They include architects, designers, planners, engineers and other specialists driven by progressive thinking and creative ideas to help shape a better future.

Job Duties

• Manage the proper coordination of all contracts, subcontracts and other contract/ legal documents with Legal.
• Develop and implement procedures for contract management and administration in compliance with company policy.
• Negotiate proposals, contract modifications, and agreements as required within the limits of authority delegated and as directed by Legal.
• Ensure that signed contracts are communicated to all relevant parties to provide contract visibility and awareness, interpretation to support implementation.
• Liaise with SJ Legal to coordinate contractual insurance requirements.
• Work with Project Leaders to develop project delivery models for each project including development of project objectives and targets, outsourcing strategy and local resourcing requirements.
• Serve as the point of contact for clients on contractual matters ensuring timely review and approval / reconciliation of variations.
• Advise Project Directors of contractual rights and obligations and provides interpretations of terms and conditions in close coordination with Legal.
• Monitor performance and payments on contracts. Notifies Operations Director of potential non-compliance and other problems that could have an adverse impact to the business unit.
• Maintain contractual records and documentation of all contract correspondence, client contact information sheets, contractual changes, status reports and other documents for all projects.
• Handle on-going issues and change management in conjunction with Project Leaders.
• Assist Project Leaders in monitoring project budgets to achieve margins where needed.
• Assist Project Leaders in managing and administering contracts with clients, sub-contractors and service providers.
• Assist in regular project reviews including:
  • Review of Project Implementation Plan
  • Contract status
  • Financial and technical status
  • Program status
  • Client relations
  • Evaluation of project risks and opportunities
• Identification of problems and development of mitigation strategies
• Assist, in conjunction with the Financial Controller, Project Directors with agreed cashflows and generation of invoicing for all jobs.
• Assist Project Director in debt collection where required. Facilitate and chair regular debt collection meetings.
• Implement and adhere to group policy regarding debt collection and cash flow management

Key Requirements

• Excellent leadership and communication skills.
• Degree holder in Business Administration and/or Architecture preferred (MBA or equivalent advanced degree is a plus).
• Certified Project Management Professional (PMP) is prferred
• Minimum 10 years of relevant experience in commercial management of construction projects.
• Strong analytical mind with great commercial acumen.
• Experience with contract negotiation and client management
• Excellent communication skill in both English and other local languages (preferred but not essential).
• Strong business partnering and stakeholder management skill.
• Advanced user of Microsoft Excel and PowerPoint.
• Extensive experience working with large ERP systems (preferred SAP) and BI tools.
• Resilient, proactive and self-motivated.
• Able to work collaboratively with people from different levels, functions and cultural background.