Customer Relations Officer

ASE Learning; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service training provider in Singapore is seeking a dedicated individual to assist in managing the Customer Service team. Responsibilities include ensuring smooth operations, developing customer relationships, and processing feedback to enhance service quality. Candidates should possess a Diploma or Degree in Business and have 1–2 years of relevant experience. Strong organizational and communication skills are essential, along with a proactive and autonomous work ethic. This role offers a promising career in customer service management.

Qualifications

• Minimum 1–2 years experience in customer relations or related fields.
• Meticulous with a creative flair.
• Strong organizational and time management skills.

Responsibilities

• Assist in developing and managing the team to achieve set KPIs.
• Ensure smooth daily operations in the area of responsibility.
• Develop and maintain strong relationships with customers.
• Handle feedback and improve customer experience.

Skills

Customer relations

Organizational skills

Communication skills

Creativity

Autonomy

Education

Diploma/Degree in Business or related field

Job description

Roles & Responsibilities

• Assisting the Customer Service Manager in developing and managing the team to achieve set KPIs and Targets through the delivery of high levels of customer service experience.
• Ensure the area of responsibility is well the overall daily operations are well coordinated and smooth.
• To develop, manage and maintain strong relationships with Customers.
• Developing, handling and answering feedback and complaints from the customers and using this feedback to improve customer experience.
• Monthly reports tabulations and assisting the Customer Service Manager in analysing the data. Devise and evaluate methods for collecting quantitative and qualitative data.
• Act as a brand guardian for online and offline communications.

Qualifications and Selection Criteria

• Diploma/Degree in Business or related field.
• Minimum 1 – 2 years experience in customer relations or related fields
• Meticulous with a creative flair
• Strong organizational and time management skills
• Good interpersonal and communication skills
• Responsible, proactive and able to work autonomously in a fast-paced environment