Customer Support Specialist

Focal Search Pte Ltd; Singapore; On-site; SGD 35,712 - 44,640; Full time

Job summary

A recruitment agency in Singapore seeks a Customer Support Specialist to oversee customer service needs and support the sales team. The role involves managing service-related tasks, addressing customer inquiries, and providing feedback to management on service quality. Candidates should possess strong interpersonal skills, experience in customer service within the marine or aviation sectors, and excellent English communication abilities. A diploma or degree is preferred, along with the ability to handle pressure and meet deadlines.

Qualifications

• Minimum of two years of experience in customer service or comparable roles in marine or aviation industry.
• Strong sense of ethics and ability to handle pressure.
• Strong written and oral communication skills in English.

Responsibilities

• Monitor customer service needs and follow up on contracts.
• Manage service-related tasks and ensure data accuracy.
• Create quotes and assist customers with inquiries.
• Address order issues and monitor delivery processes.
• Provide technical and service quality feedback to the management.

Skills

Interpersonal skills

Time management

Customer service

Sales experience

Communication skills

Education

Diploma or degree in any field

Job description

About the job Customer Support Specialist

• To proactively monitor customer service needs, follow up on service orders and jobs, follow up with customers on contracts and agreements, and support customers, customer coordinators, and account managers.
• Assist with and monitor the program, implement and oversee specially designated safety agreements and/or life raft rental agreements.
• Manage all service-related tasks, take in and enter orders and enquiries into the system, and make sure all the data is accurate.
• Create quotes and communicate with the customer regarding them.
• Use your experience in phone sales to find chances for order growth.
• Send delivery instructions to the relevant supply point and monitor the product's delivery.
• Address any issues pertaining to orders, and if necessary, provide recommendations for order rerouting.
• Actively market goods and services to any consumer and fulfil our end of the bargain with clients that we have agreed.
• Help sales with the planning, designing, and quoting of fleet arrangements.
• Report, take remedial action, and help accomplish sales targets and contractual duties.
• Regularly provide the Key Account input on technical, service quality, and commercial concerns brought up by clients.
  Manager, the Business Stream, and the Customer Service Team Lead.
• Monitor grievances and non-compliances by implementing an enhancement/complaint mechanism.
• Any additional responsibilities that the line manager may occasionally delegate.

Qualifications:

• Diploma or degree in any field of study.
• It is preferred to have at least two years of relevant experience working in customer service or comparable professions in the marine or aviation industry.
• Enthusiastic about the function of customer service.
• Have a strong sense of ethics, be able to operate under pressure, and adhere to deadlines.
• Capable of adhering to deadlines by effectively allocating priorities and managing time.
• Excellent interpersonal skills combined with knowledge of various cultures within the clientele, team, and structure.
• Strong written and oral English communication abilities.