Customer Service Manager jobs in Singapore

Engine MRO Admin & Account Executive

Company: Safran

Job field: Customer services and support

Location: Singapore, Singapore

Contract type: Permanent

Contract duration: Full-time

Required degree: Diploma/Advanced/Higher/Graduate Diploma

Required experience: More than 3 years

Professional status: Employees / Staff

# 2024-147720

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Context: Safran Aircraft Engines (SAE) is experiencing a huge ramp-up on Maintenance Repair and Overhaul (MRO) business. Part of this ramp-up will be performed through offloading the MRO activities (Shop Visits) to joint-venture or third-party partners (a network of Offload partners).

Cost performance of this offloaded activity is key for the profitability of our customers\' contracts.

• To create SAP projects for Offload Shop Visits and issue corresponding SAE Purchase Orders to Offload partners, with the right articles as defined per the Offload contracts.
• To lead the validation of invoices received from Offload Partners, along with SAE Purchasers (for compliance with Offload contract) and SAE Engine Owners (for compliance with shop finding report and actual shop visit execution).
• To update SAP for the Offload services performed.
• To analyse the Shop Visit Costs, and monitor the cost evolutions during Shop Visit process (gates) through gathering the following information:
  • The external costs from Offload partners
  • The repair costs for LRUs and Parts when repaired in Safran Aircraft Engines supply chain.
• To communicate on a timely manner the cost elements to the team in charge of quoting and invoicing toward end customers (PEC, Pôle d\'Expertise Commerciale).
• Commercial knowledge of the aviation industry would be an added advantage.

• Hard Skills
  • Demonstrated experience in cost controlling and project management.
  • Good knowledge of IT tools as SAP, Power BI and MS Excel.
  • Knowledge of MRO business
  • Knowledge of aircraft engines & technical understanding of different shop visits scenarios will be an added advantage
• Soft Skills
  • Integrity, Rigor, Autonomy.
  • Good communication skills.
• Education and Experience:
  • Diploma/NITEC in business administration or accountancy
  • Well-versed in ERP software, preferably SAP and Microsoft tools (Excel , Words).

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Seletar Aerospace Link, Seletar, Central797565, Singapore

Safran is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.