Specialty Services Lead - Client Retention & Insights

FactSet Singapore Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading financial services company in Singapore is seeking a Specialist Services Lead. The role focuses on client retention through exceptional service and collaboration, involving a strong knowledge of finance. Candidates should have proven experience in client support and problem-solving, with strong communication skills to mentor other teams. The company is committed to fostering a diverse and inclusive work environment while providing extensive training and development opportunities.

Qualifications

• Proven ability to resolve client requests efficiently.
• Experience in a client-facing role in the finance industry.
• Strong communication and mentorship skills.

Responsibilities

• Drive client retention through exceptional service.
• Contribute to product improvements and enhancements.
• Identify growth opportunities for Managed Services.
• Support and train client teams.

Skills

Client support

Problem-solving

Knowledge of finance industry

Team collaboration

Education

Relevant degree or experience in finance

Job description

A leading financial services company in Singapore is seeking a Specialist Services Lead. The role focuses on client retention through exceptional service and collaboration, involving a strong knowledge of finance. Candidates should have proven experience in client support and problem-solving, with strong communication skills to mentor other teams. The company is committed to fostering a diverse and inclusive work environment while providing extensive training and development opportunities.