Senior Sales Manager

Concentrix; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A global customer engagement firm located in Singapore is seeking a Team Lead to guide and develop a team towards achieving specific business and sales targets. Responsibilities include maintaining CRM accuracy, driving team productivity, and ensuring high customer satisfaction. The ideal candidate will have strong leadership skills, the ability to analyze performance trends, and experience in managing client relations. This role provides a dynamic environment for professionals eager to excel in sales performance management.

Responsibilities

• Lead the team to achieve specific business targets and meet assigned performance targets.
• Provide accurate ongoing sales forecasting and ensure CRM data accuracy.
• Monitor and drive team call time and productivity.

Job description

Responsibilities

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met