Aviation Customer Service Lead - Parts & Turnaround Expert

Liebherr Group; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A global aerospace company in Singapore is seeking a Senior/Customer Service Executive to ensure prompt handling of customer inquiries and orders. The role requires a strong focus on customer service, effective communication skills, and a minimum of 5-7 years of experience in customer service or aviation operations. The position offers a competitive salary, comprehensive benefits, and a supportive work environment with opportunities for personal growth and development.

Benefits

Comprehensive medical and dental benefits

Two-way transportation to/from Clementi MRT

Good work-life balance

Qualifications

• Minimum 5 - 7 years of related experience in customer service, aviation operations, or MRO support.
• Proficient in Business IT applications and knowledgeable in analytics and data management.
• Good communication skills for interaction with customers.

Responsibilities

• Handle customer orders, manage specific accounts, and provide solutions for complaints.
• Reduce aging of un-invoice activities.
• Act as a liaison for other departments for customer orders.

Skills

Customer service

Communication skills

Problem-solving

IT literacy

Teamwork

Education

Relevant professional Degree or Diploma in Business Administration

Tools

BaaN software

ERP software (e.g., SAP)

Job description

A global aerospace company in Singapore is seeking a Senior/Customer Service Executive to ensure prompt handling of customer inquiries and orders. The role requires a strong focus on customer service, effective communication skills, and a minimum of 5-7 years of experience in customer service or aviation operations. The position offers a competitive salary, comprehensive benefits, and a supportive work environment with opportunities for personal growth and development.