Customer Service Manager à Singapour

Résumé du poste

A leading real estate services firm in Singapore seeks a candidate to manage relationships with outsourced service providers for Mail Management Services. The role involves ensuring compliance with contractual obligations, conducting performance monitoring, and acting as the primary contact for related inquiries. Candidates should have at least 3 years of experience in managing outsourced services, preferably in mail management, along with data analytics skills. This position focuses on optimizing operations and ensuring regulatory adherence.

Qualifications

• Minimum 3 years of relevant experience managing outsourced services, preferably in mail management.
• Knowledge of mail management principles, best practices, and regulatory requirements.
• Data analytics skill sets.

Responsabilités

• Manage the relationship with 3rd party vendors and ensure adherence to contractual obligations.
• Conduct regular service level meetings and performance monitoring.
• Act as the primary point of contact for inquiries and issues regarding Mail Management Services.
• Maintain accurate records of outsourcing arrangements and manage service level reports.