Customer Service jobs in Singapore
Customer Service & Logistics Executive (Air Freight)
HUAFENG (SINGAPORE) LOGISTICS PTE. LTD.
Customer Service
AIMIN ACUPUNCTURE & WEIGHT LOSS CENTRE PTE LTD
Discover more opportunities than anywhere else. Find more jobs now*URGENT* Customer Service Ambassador (5 days / Office Hours) #HJG
RECRUIT EXPRESS PTE LTD
Customer Service Officer |Higher Education| East
TDCX (SG) PTE. LTD.
Officer/Executive, Customer Service
CYCLE & CARRIAGE INDUSTRIES PTE. LIMITED
Connect with headhunters to apply for similar jobsCustomer Service Executive
LONG BRIDGE SECURITIES PTE. LTD.
Customer Service (up to $2500)
REVUP PROSERVICES PTE. LTD.
Senior Customer Service Executive
HISENSE ELECTRONICS (SINGAPORE) PTE. LTD.
Customer Service Coordinator (West/ 5days) JL18
TRUST RECRUIT PTE. LTD.
Customer Service (Freight Forwarding)
APEX LOGISTICS INTERNATIONAL (S) PTE. LTD.
Customer Service Technician
ONE CONSULTING (GLOBAL) PTE. LTD.
Customer Service Coordinator
RN CARE PTE. LTD.
Customer Service Executive
LINEHAUL EXPRESS SINGAPORE PTE. LTD.
Senior Customer Service Executive (Front Desk Lead)
TWIN CITY ENDODONTICS (TANGLIN) PTE. LTD.
Customer Service & Logistics Executive (Ocean Freight)
HUAFENG (SINGAPORE) LOGISTICS PTE. LTD.
*URGENT* Customer Service/Admin/Contact Centre (Islandwide) #HFT
RECRUIT EXPRESS PTE LTD
Customer Service Officer ($15/hour) #NKA
RECRUIT EXPRESS PTE LTD
Customer Service Officer
Job summary
A leading services company in Singapore is looking for a helpdesk agent to provide customer support. Responsibilities include responding to calls, handling emails, and liaising with teams for problem resolution. The candidate must be open to working shifts, including weekends and public holidays. Experience in the Contact Center Domain is preferred. Work schedule involves 44 hours per week with various shifts available.
Benefits
Qualifications
- Experience in Contact Center Domain.
- Open to work in shifts, on weekends and public holidays.
Responsibilities
- Respond to calls and provide first call resolution.
- Liaise with support and product teams for problem resolution.
- Document and track incidents accurately.
- Perform outbound calls to users requesting callbacks.
- Handle emails and Chatbot responses.
- lst level helpdesk to respond to calls
- Provide first call resolution to users who called into our hotline which is public facing, advising on issues
- Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact
- Perform outbound calls to users who leave callback
- Handle emails as assigned by team leader
- Handle responses via the Chatbot
- Agent would need to be able to take stress of answering calls from members of public" problems and queries.
Open to work in shifts, on weekends and PHs
1. Shift/Work schedule – 44 hours per week. 5.5 days.
2. PH allowance which is $100 for every PH that candidate is scheduled to work
3. Candidate is expected to work on rotating shift. We have a few shift timing below:
- 6.45am to 3.45pm
- 8am to 5pm
- 9am to 6pm,
- 11am to 8pm,
- 12.45pm to 10.45pm
4. Experience in Contact Center Domain.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.