Customer Service jobs in Italy

DO YOU HAVE PRIOR MANAGEMENT EXPERIENCE OF A COFFEE FOCUSED CAFÉ? WE ARE KEEN TO HAVE AN EXPLORATORY CHAT WITH YOU IF YOU DO!

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Job Description – Café Supervisor

Primary Purpose:

As the Cafe Supervisor, you will oversee the daily operations of our cafe, ensuring that it is running efficiently, and providing customers with excellent service. The successful candidate manages staff, ensures that the cafe is properly stocked, and maximizes profitability.

You will lead by example, set the tone for the cafe, and provide feedback to your team that will result in more efficient, productive, and profitable cafe that exceeds Coach service expectations.

The successful individual will leverage their proficiency in Café Management to…

· Oversee daily cafe operations, including managing staff, monitoring inventory, and ensuring customer satisfaction

· Oversee scheduling of staff members and be able to quickly find replacements in the event of a staff member being sick or absent

· Monitor budgets to ensure that the café remains profitable. Actively find ways to lower operational costs while expanding the café’s customer base

· Taking inventory of café supplies and ordering new stock as needed

· Work closely with customers to answer questions and listen to complaints regarding food quality and customer service before working to resolve those complaints promptly

· Suggesting new menu items based on customers' preferences and feedback

· Identifying strategies to retain and attract customers

· Ensure all policies and procedures are followed and maintain a clean and organized work environment

Qualifications and Skills Required The ideal candidate Will Have:

· Minimum 1 to 2 years of managerial experience in the coffee environment café

· Prior coffee handling experience

· Ability to inspire team to meet and exceed performance standards

· Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays

· Must have a food handler’s license and be aware of regulations concerning food health and safety

· Proven management skills with exemplary organizational, time management, communication, and customer service skills

Our Competencies for All Employees

• Drive for Results:Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

• Customer Focus:Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

• Learning on the Fly:Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

• Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.

• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.