*URGENT* Customer Service/Admin/Contact Centre (Islandwide) #HFT

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Customer Service Specialist. The candidate will handle customer communications, provide accurate information, and assist with documentation and administrative tasks. Ideal candidates should have a Higher Nitec or equivalent and prior customer service experience. Proficiency in Microsoft Office is required, with a focus on maintaining excellent service quality.

Qualifications

• Prior experience in customer service or administrative support is an advantage.
• Comfortable using CRM or call management systems.

Responsibilities

• Handle incoming calls, emails, and messages from customers.
• Provide accurate information about products and services.
• Record and update customer details and feedback.
• Assist in processing documentation and data entry.
• Coordinate with internal departments to resolve issues.
• Support daily operations including filing and report preparation.
• Monitor service quality and identify improvement areas.
• Ensure compliance with company procedures.

Skills

Customer service skills

Proficiency in Microsoft Office

CRM software knowledge

Education

Higher Nitec in any discipline

Job description

Job Description

• Handle incoming calls, emails, and messages from customers in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Record and update customer details, transactions, and feedback in the system.
• Assist in processing documentation, data entry, and general administrative tasks.
• Coordinate with internal departments to resolve customer issues or follow up on requests.
• Support daily operations, including filing, scheduling, and report preparation.
• Monitor service quality and identify areas for improvement in customer experience.
• Ensure compliance with company procedures and confidentiality standards.

Requirements

• Higher Nitec and above in any discipline
• Prior experience in customer service, contact centre, or administrative support is an advantage.
• Proficient in Microsoft Office and comfortable using CRM or call management systems.

For interested candidates, please submit your latest resume to [e-mail]

Jacqueline Fong Hsin Ting (R21103226)

Recruit Express Pte Ltd

Company Reg. No. 199601303W

EA License Number: 99C4599