Customer Service Officer

ARISTON SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading services company in Singapore is looking for a helpdesk agent to provide customer support. Responsibilities include responding to calls, handling emails, and liaising with teams for problem resolution. The candidate must be open to working shifts, including weekends and public holidays. Experience in the Contact Center Domain is preferred. Work schedule involves 44 hours per week with various shifts available.

Benefits

Public holiday allowance of $100

Qualifications

• Experience in Contact Center Domain.
• Open to work in shifts, on weekends and public holidays.

Responsibilities

• Respond to calls and provide first call resolution.
• Liaise with support and product teams for problem resolution.
• Document and track incidents accurately.
• Perform outbound calls to users requesting callbacks.
• Handle emails and Chatbot responses.

Job description

Job Description & Requirements

• lst level helpdesk to respond to calls
• Provide first call resolution to users who called into our hotline which is public facing, advising on issues
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact
• Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle responses via the Chatbot
• Agent would need to be able to take stress of answering calls from members of public" problems and queries.

Requirements:

Open to work in shifts, on weekends and PHs

1. Shift/Work schedule – 44 hours per week. 5.5 days.

2. PH allowance which is $100 for every PH that candidate is scheduled to work

3. Candidate is expected to work on rotating shift. We have a few shift timing below:

• 6.45am to 3.45pm
• 8am to 5pm
• 9am to 6pm,
• 11am to 8pm,
• 12.45pm to 10.45pm

4. Experience in Contact Center Domain.