Customer Service Executive

LINEHAUL EXPRESS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 25,000 - 45,000; Full time

Job summary

A logistics company in Singapore is looking for a dedicated individual to manage inbound shipments, handle customer inquiries, and resolve import discrepancies. The ideal candidate should have a good command of English and Chinese. Responsibilities include coordinating with vendors and ensuring timely delivery of shipments.

Qualifications

• Experience managing inbound shipments.
• Ability to handle customer inquiries and complaints.
• Knowledge in coordinating international and local pickups.

Responsibilities

• Manage assigned inbound shipments in Singapore.
• Handle import discrepancies effectively.
• Ensure timely customer support and communication.

Skills

Good Command over English

Good Command over Chinese

Job description

Responsibilities

• Responsible for assigned inbound shipments in Singapore.
• Manage & update all import discrepancies.
• Promptly handle customer inquiries, complaints, and feedback.
• Coordinate with the origin country in case of any discrepancy...
• All emails are to be replied to in a timely manner, but not later than the end of the business day.
• Resolves product or service problems by clarifying the customer’s complaint, determining the root cause of the problem, and selecting and explaining the best solution to solve the problem.
• Ensure all import shipments are handed over to a third party for SG delivery as per the required service.
• Identify the service codes (ADC and eADC) for correct billing.
• Coordinate with Ops to print labels for Ninja van & TCK couriers.
• Responsible for any return shipment or export to LHR, HKG, or TPE
• Manage & handle all undelivered shipments.
• Ensure the weekly KPI for POD closure is maintained at 98% completion by running a daily report and liaising with delivery vendors.
• Ensure all local and international pickups are arranged under Ad-hoc

Good Comand over English / Chinese Language