Customer Service Executive

CORA ENVIRONMENT PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading environmental services provider in Singapore is seeking a Customer Service Executive to enhance customer satisfaction through effective communication and problem-solving. The role involves handling inquiries, collaborating with teams, and maintaining quality service. Ideal candidates should have a diploma and at least 2 years of customer service experience. The position requires a commitment to rotational shifts and offers competitive opportunities for growth.

Qualifications

• At least 2 years of experience in a call centre or customer service role.
• Proven ability to multitask and prioritize in a fast-paced environment.
• Willingness to commit to rotational shifts and weekend duties.

Responsibilities

• Handle customer inquiries via phone and email promptly.
• Collaborate with internal teams for query resolution.
• Record customer interactions and prepare reports.

Skills

Communication skills

Problem-solving abilities

Time management

Customer service experience

Education

Diploma or equivalent qualifications

Tools

CRM software

Job description

Overview

We are seeking a dedicated Customer Service Executive to join our team. The individual will be instrumental in ensuring a positive customer experience through effective communication and problem-solving, while also tabulating data and reports to provide valuable insights that support business strategies and initiatives.

Key Roles & Responsibilities

• Handle incoming customer inquiries promptly and accurately via phone and email.
• Assist customers with feedback and concerns to ensure timely resolutions and achieve high levels of customer satisfaction.
• Maintain professionalism and empathy when addressing customer concerns and complaints.
• Collaborate with internal stakeholders, such as operations and sales teams, to ensure prompt resolution of customer queries and feedback.
• Record detailed information of customer interactions, transactions, comments, and complaints using CRM software.
• Identify opportunities for process improvements to enhance overall customer satisfaction.
• Follow company policies and procedures to ensure consistent service delivery and adherence to quality standards.
• Provide feedback to management on customer trends, issues, and suggestions for improvement.
• Prepare and submit reports on a daily, monthly, and yearly basis.
• Perform any other ad-hoc duties assigned.

Key Skills, Competencies & Behaviours

• Possess a Diploma in any discipline or equivalent qualifications
• At least 2 years of demonstrated experience preferably in a call centre or customer service role
• Excellent problem-solving abilities and a proactive approach to addressing customer needs.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Experience in using any CRM software and other customer service tools would be advantageous.
• Positive attitude and willingness to learn and adapt to changing business requirements.
• Able to commit to rotational mid shift (11.30am to 8pm) and weekend/PH duties (8am to 2pm)