Senior Customer Service Executive (Front Desk Lead)

TWIN CITY ENDODONTICS (TANGLIN) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A well-established dental clinic is seeking a Senior Customer Service Executive to lead front desk operations. The ideal candidate will have at least 2 years of experience in customer service, preferably in a dental or medical setting, and be proficient in English and Mandarin. Key responsibilities include supervising front desk staff, managing patient appointments, and ensuring excellent communication. The role offers a competitive salary and benefits, with a supportive team environment.

Benefits

Performance bonuses

Incentives

Dental benefits

Training provided

Supportive team

Qualifications

• Minimum 2 years of front desk/customer service experience, preferably in dental/medical.
• Supervisory experience is a plus.
• Strong communication, organizational, and leadership skills.

Responsibilities

• Lead and supervise front desk operations.
• Greet and register patients professionally.
• Manage and confirm appointments.
• Handle calls, emails, and patient inquiries.
• Train and support junior receptionists.

Skills

Leadership

Communication

Organizational skills

Team player

Bilingual in English and Mandarin

Job description

Job Title: Senior Customer Service Executive (Front Desk Lead)

Job Type: Full-Time

Salary: $2,800 – $3,300 (commensurate with experience)

Location: Orchard, Central Region (10-min walk from Orchard MRT)

Working Hours:

• Mon–Fri: 9:00 AM – 6:00 PM
• Sat: 9:00 AM – 1:00 PM
• Sun & PH: Off

Job Highlights

• Leadership Role at Front Desk
• Immediate Vacancy
• Accessible Central Location
• Performance Bonus, Incentives & Dental Benefits

About the Role

We’re hiring a Senior Customer Service Executive to lead our front desk at a well-established dental clinic. You’ll oversee reception operations, support a small team, and ensure excellent patient experiences.

Key Responsibilities

• Lead and supervise front desk operations
• Greet and register patients professionally
• Manage and confirm appointments
• Handle calls, emails, and patient inquiriesProcess payments accurately
• Coordinate with labs and follow up on cases
• Maintain a clean, organized reception area
• Train and support junior receptionists
• Ensure smooth opening and closing of the clinic

Requirements

• Min. 2 years of front desk/customer service experience (dental/medical preferred)
• Supervisory experience a plus
• Proficient in English and Mandarin
• Strong communication, organizational, and leadership skills
• Team player who can work independently

What We Offer

• Competitive salary + performance incentives
• Dental benefits
• Supportive team and training provided
• Convenient Orchard location