Customer Service Officer

WATCH EXCHANGE PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading luxury watch boutique in Singapore is seeking a Customer Service Officer to manage watch purchasing, customer inquiries, and inventory. The ideal candidate has a Bachelor's Degree, communication skills, and a commitment to retail hours. Opportunities for year-end bonuses and skill development are offered.

Benefits

Safe and healthy working environment

Opportunities to learn and gain diverse skill sets

Visibility of work and recognition of contributions

Year-end bonuses and growth potential

Qualifications

• Bachelor’s Degree or equivalent.
• Prior experience in the luxury watch or pawnshop industry is an advantage.
• Strong communication and interpersonal skills.
• Goal-oriented with the ability to work independently.
• Able to commit to retail hours (including weekends), 5 days per week.

Responsibilities

• Handle watch purchasing, price negotiation, and customer enquiries.
• Manage servicing, repairs, protective film applications, and inventory.
• Assist with watch authentication and related documentation.
• Support sales and marketing through product photography, editing, and listings.
• Perform administrative and bookkeeping tasks.
• Liaise with the Virtual Assistant team and handle ad-hoc duties as required.

Job description

Overview

Watch Exchange Pte Ltd is among the leading boutiques for the buying, selling, and trading of pre-owned luxury watches. We pride ourselves on professionalism, integrity, and exceptional service. As our business continues to grow, we are looking for a dedicated and customer-oriented Customer Service Officer to join our team.

What You’re Do

• Handle watch purchasing, price negotiation, and customer enquiries.
• Manage servicing, repairs, protective film applications, and inventory.
• Assist with watch authentication and related documentation.
• Support sales and marketing through product photography, editing, and listings.
• Perform administrative and bookkeeping tasks.
• Liaise with the Virtual Assistant team and handle ad-hoc duties as required.

What We’re Looking For

• Bachelor’s Degree or equivalent.
• Prior experience in the luxury watch or pawnshop industry is an advantage.
• Strong communication and interpersonal skills.
• Goal-oriented with the ability to work independently.
• Able to commit to retail hours (including weekends), 5 days per week.

Why You’ll Love Working With Us

• Safe and healthy working environment.
• Opportunities to learn and gain diverse skill sets.
• Visibility of work and recognition of contributions.
• Year-end bonuses and growth potential.