Customer Service Officer ($15/hour) #NKA

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Part time

Job summary

A recruitment agency in Singapore is seeking a customer service professional to assist at the mall concierge desk. Responsibilities include managing shopper programs, providing information, and handling administrative tasks for events. Must have customer service experience. The position requires flexible working hours across various shifts.

Qualifications

• Must have customer service experience.

Responsibilities

• Handle systems relating to shopper management and rewards programs.
• Provide assistance and general information to shoppers at the Concierge Desk.
• Handle administrative and clerical work for events and promotions.
• Oversee mall redemption programs such as vouchers and premiums.
• Assist in customer loyalty programs.

Skills

Customer service experience

Job description

Location: Buona Vista

Duration: 6 months

Working Hours: 9.30am–6.30pm / 12.00pm–9.00pm / 1.15pm–10.15pm

(Any 5 days per week, rotating)

Salary: $15/hour

Job Responsibilities:

• Handle systems relating to shopper management and rewards programs.
• Provide assistance and general information to shoppers at the Concierge Desk.
• Handle the administrative and clerical work relating to the events and promotions at the mall.
• Handle mall redemption programs such as vouchers, premiums, and Parking.
• Assist in customer loyalty programs.
• Assist in collating tenants’ gift voucher reimbursement.
• Assist in events at the mall, especially weekends, whenever necessary.
• Handling and administering Lost & Found items.
• Answering incoming phone calls.
• Assist with assigned administrative duties from Marcom Manager.
• Other ad hoc duties as assigned.

Job Requirements:

• Must have customer service experience