Customer Service Executive

LONG BRIDGE SECURITIES PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A reputable financial services firm in Singapore is seeking a dedicated customer service representative to manage customer interactions across various channels and ensure satisfaction. The ideal candidate will have at least one year of customer service experience, preferably in brokerage or finance, and possess strong communication and multitasking skills. This position offers an opportunity to thrive in a fast-paced environment.

Qualifications

• Minimum 1 year of experience in customer service, preferably in brokerage or finance.
• Positive attitude and self-motivated.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries via multiple channels.
• Resolve customer complaints by identifying root causes and offering solutions.
• Conduct outbound sales calls to promote products/services.

Skills

Customer service skills

Communication skills

Multitasking

Problem-solving

Education

Diploma or Degree

Job description

Job Summary

Responsible for delivering exceptional service by addressing customer inquiries, resolving issues, and ensuring overall satisfaction. The role involves managing customer interactions across multiple channels—phone, email, live chat, and social media—while adhering to company policies and maintaining a professional, friendly attitude.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, live chat, and other communication channels.
• Stay informed about product updates, company services, and promotions to assist customers effectively.
• Resolve customer complaints by identifying the root cause, offering solutions, and following up to ensure resolution.
• Meet performance targets, including response time, customer satisfaction, and issue resolution rates.
• Collaborate closely with relevant stakeholders to resolve customer issues promptly.
• Conduct outbound sales calls to existing customers to promote products/services using prepared scripts (when required).

Qualifications

• Diploma or Degree in any field.
• Minimum 1 year of experience in customer service; prior experience in brokerage or finance-related roles is preferred.
• Positive attitude, self-motivated, with the ability to multitask and work well in a team environment.
• Strong communication skills, including a pleasant phone demeanor, active listening, and the ability to clearly articulate solutions.
• Ability to work independently and collaborate effectively in a fast-paced environment.