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Field Service Engineer – Diesel Generator Sets / After-Sales Support / Commissioning [Mechanica[...]
Job summary
A leading technical service provider in Singapore is seeking a Service Engineer to provide after-sales technical support and troubleshoot customer issues. The role involves managing warranty claims and performing installations and training. Candidates should have a diploma in Mechanical or Electrical Engineering and at least 5 years of relevant experience, preferably with diesel generator sets. Please send your resume to apply.
Qualifications
- Minimum 5 years of relevant experience in service, repair, or maintenance.
- Experience with diesel generator sets or rotating equipment preferred.
- Prior mechanical experience with engines like MHI, MTU, John Deere, or Volvo.
Responsibilities
- Investigate and manage customers’ complaints and technical issues.
- Provide after-sales technical support and troubleshooting.
- Perform installation, commissioning, and training based on project needs.
- Conduct technical training for distributors and dealers.
- Ensure all technical documentation is up-to-date and organized.
Skills
Education
- Investigate and manage customers’ complaints, product failures, and technical issues.
- Provide after-sales technical support, troubleshooting, and on-site services to distributors and end customers.
- Review and assist in processing warranty claims from distributors.
- Provide standby support, including 24/7 emergency call response for customer service needs.
- Perform installation, commissioning, and on-site training according to project scope and customer requirements.
- Deliver timely after-sales support to ensure equipment is fully operational.
- Handle a wide range of diesel generator sets (small to large capacity) and support internal departments in service and training matters.
- Ensure all technical documentation, training materials, and service records are up-to-date and well‑organised.
- Conduct technical training for distributors and dealers to build capability in service and troubleshooting.
- Maintain strong working relationships with key customers and follow through until issues are fully resolved.
- Provide technical assistance for factory testing of special project units.
- Investigate root causes of failures and recommend effective solutions.
- Manage warranty‑related matters from a technical standpoint.
- Perform other service or training duties as assigned by management.
- Undertake any other ad‑hoc responsibilities as required.
- Diploma in Mechanical or Electrical Engineering.
- Minimum 5 years of relevant experience in service, repair, or maintenance, preferably involving diesel generator sets or rotating equipment.
- Prior mechanical experience with engines such as MHI, MTU, John Deere, or Volvo is highly preferred.
To apply, kindly send your updated resume to cv_edmund@goodjobcreations.com.sg
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EA Licence No.: 07C5771
EA Personnel Reg. No.: R24122504
EA Personnel Name: Edmund Ting Chao Siong
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.